Senior Manager Employee Crisis and Safety Communications

Role overview: The Senior Manager Employee Crisis and Safety Communications is the goto leader for communications guidance when our employees are experiencing natural disasters social unrest and other situations where employee safety and wellbeing may be endangered or compromised.

This role is responsible for developing and implementing communication strategies to ensure the safety and wellbeing of our employees during crises as well as overseeing physical security safety and workplace communications for our 50 workplace locations globally. This role requires meaningful experience in crisis communications and will involve supervising a team member responsible for general safety and security and workplace communications. And while we do everything we can at ServiceNow to help you establish the work/life balance thats right for you and you have the partnership/coverage of a global team this role requires being reachable beyond Monday to Friday. Crises dont always happen during business hours unfortunately.

Yet those incidents mean you get to forge a partnership with incredibly talented crossfunctional Incident Management Teams comprising Safety Intelligence Workplace Services Global People Care Digital Technology Global Impact and Business Continuity Management plus any significantly impacted business partners. These partnerships are vital to your success in the role as well as to upholding Our People Pact which means you get to have direct impact on keeping our business humming and our employees informed safe and cared for.

What you will do:

• Be the primary point of contact on the Global Employee Communications team for crises or issues impacting sizeable employee audiences.
• Develop and implement crisis communication strategies plans and campaigns to effectively manage crises that impact our employees and to encourage a safe secure and vibrant workplace environment.
• Draft write edit and direct communications for employee manager and executive audiences during crises. Give direction on the use and management of existing communication channels as well as templates developed for this purpose.
• Coordinate with internal teams to manage the timely dissemination of information during crises.
• Provide advice and guidance to executive communications colleagues on appropriate responses where/if appropriate for our leaders to support the situation in crisis situations.
• Work with partners to monitor internal and external channels during crisis and issue situations adjusting strategies and tactics as needed.
• Manage the expectations of stakeholders at all levels of the organization regarding the companys response on issues or crises.
• In accordance with the size and/or gravity of the crisis or issue create and share regular reports on crisis communication efforts and outcomes.
• Educate colleagues and other stakeholders in crisis communication protocols and procedures.
• Partner with other colleagues in Global Communications to understand and shape companywide responses to critical incidents. Supervise mentor and foster career development for one employee who is responsible for Workplace Services communications.
• Assess the effectiveness of crisis communication strategies and practices. Iterate on practices and make recommendations for improvement on strategy.

Qualifications :

What you will bring:

• Exceptional communication skills both written and verbal
• Bachelors degree or equivalent experience in Communications Writing Rhetoric Journalism Emergency Management or a related field
• Minimum of 10 years of experience in the field of Communications:
  • At minimum 5 of those 10 years must have a focus on employee/internal communications
  • At minimum 2 of those 10 years must have a focus on crisis and/or issues communications
• A natural ability to collaborate and get to a shared desired outcome quickly
• Grace under pressure: Ability to work under highpressure situations while maintaining a calm and decisive demeanor
• A cando spirit a generous sense of empathy and an ability to manage your work independently
• Experience working in a global organization
• Strong risk management orientation
• Experience in supervising developing and mentoring team members

Preferred qualifications:

• Knowledge of and familiarity with the technology industry B2B companies a plus
• Intermediate or higher knowledge of languages other than English is a plus

JV19

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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