Customer Service Associate Sports UK English speaking

At Entain our Customer Service team is the backbone of our success. With a deep understanding of the industry our people are uniquely positioned to understand our customers needs their experiences and how we can continuously improve to exceed their expectations. 

As part of our team youll have access to the tools and knowledge needed to make a real impact. Not only will you be adding value to our customer interactions but youll also gain exposure to different teams across the company to fuel your own personal growth.  

Role Purpose: 

Reporting to the Customer Service Manager you will part of the Customer Service Team who provide the best possible customer support and be the goto expert for our Bingo Casino and Poker Sports Betting Interactive and Retail customers across multiple channels including live chat email and phone.  

Key responsibilities 

• Provide award winning service across all channels such as chat email and phone ensuring that each interaction leaves a lasting positive impression 

• Provide first time resolution to customers and relay outcomes of investigations and escalate issues that affect the customer  

• Maintain a quality and assurance score that meets or exceeds department KPIs such as satisfaction scores and waiting times 

• Learn about our products services and promotions to successfully understand every customers needs including marketing initiatives and customer support functions and processes 

• Collaborate with teams across Entain to collectively enhance the overall customer experience  

Qualifications :

Qualifications and Educational Requirements 

A High School Diploma or equivalent  

Specialist Skills and Experience Required 

• Fluent written and spoken English  

• A flexible approach to work schedules and shift patterns 

• A customerfocussed mindset with the ability to work independently and as part of a team 

Nice to have  

Previous experience in a contact centre or customer service environment is desirable 

Additional Information :

At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning.

Depending on your role and location you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support and so much more.

And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.

Remote Work :

No

Employment Type :

Fulltime