Customer Satisfaction Intern
Customer Satisfaction Intern
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Job Description
Location: London
Fulltime 12month Internship
Competative dependant on experience
Are you passionate about understanding customers and driving impactful change Are you eager to gain handson experience in customer satisfaction research and project management within an international team If so we have the perfect opportunity for you!
At SBS we are looking for a motivated and proactive intern to join our international team and help shape the future of our Customer Journey. Working closely with our Customer Satisfaction team and Chief of Staff you will contribute to one of our Sales & Marketing Departments most strategic projects.
What Youll Do:
- Gather and analyse data to identify key touchpoints in the customer journey.
- Conduct research into customer behaviours preferences and pain points.
- Collaborate with crossfunctional teams to collect insights on customer interactions.
- Create visual representations of a comprehensive Customer Journey Map.
- Present findings and actionable recommendations to the Customer Satisfaction team.
- Assist with the rollout of the Customer Reference Program and provide support for daytoday activities of the Head of Customer Satisfaction.
- Prepare internal meetings and project status reports.
What will you gain
- Handson experience with a highimpact international project.
- Insights into customer satisfaction strategies
- Exposure to crossfunctional teams and a global working environment.
- A chance to make a meaningful contribution to SBSs success.
If youre ready to make a difference and kickstart your career in customer satisfaction wed love to hear from you.
Qualifications :
What are we looking for
- Strong analytical and research skills.
- Excellent communication and interpersonal abilities.
- A team player with the ability to work independently within an international team.
- Proficiency in Microsoft Office; familiarity with data analytics tools or mapping software is a plus.
- Fluent in English (oral and written).
- Passionate about improving customer experiences and creating impactful strategies.
Additional Information :
What are we offering
At SBS were committed to supporting our employees in every aspect of their lives from health and wellbeing to financial security and lifestyle perks. Heres a snapshot of the benefits youll enjoy as part of our team:
- Market Competitive salary
- Health & Wellbeing: Private Medical Insurance Health Cash Plan Dental Insurance Eye Care Vouchers Flu Vaccinations
- Finance & Protection: Life Assurance Critical Illness Cover Pension Plan Long Service Awards Payroll Giving Fleet car provider
- Leisure & Lifestyle: Cycle to Work Scheme Holiday Trading Travel Insurance
At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
