WFM Scheduler Analyst - English - Essen
WFM Scheduler Analyst - English - Essen
Posted on :
30-01-2025
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1 Vacancy
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Job Description
Role: WFM Scheduler Analyst
Location: Essen Germany
Work model: Hybrid
DUTIES AND RESPONSIBILITIES:
- Create and manage comprehensive schedules incorporating team needs such as training coaching feedback sessions and future resource requirements.
- Resolve scheduling conflicts and recommend solutions for issues or special requests from team members or clients.
- Collaborate with key operational contacts to effectively schedule activities including unplanned and planned absences or downtime.
- Provide weekly staffing projections for the upcoming weeks to assist with planning and resource allocation.
- Maintain and update employee records including skills scheduling agreements timeoff entitlements and contractual details in the scheduling system.
- Develop schedules that meet client requirements incorporating training coaching and performance feedback as well as forecasted team needs.
- Analyze data on workload patterns and use workforce management tools to determine appropriate staffing levels based on historical trends.
- Address discrepancies between actual and expected arrival patterns recommending adjustments as needed.
- Monitor team trends and attrition identifying potential issues that could impact resource planning.
- Coordinate with operational contacts to schedule key activities ensuring smooth workflow.
- Provide realistic staffing plans based on current workforce availability and performance.
- Share weekly staffing outlooks to ensure the program is prepared for the upcoming weeks.
REQUIREMENTS
- Native or fluent in English (C1 level) with strong proficiency in both written and spoken communication.
- At least 2 years of experience in a customer service or call center environment with at least 1 year in workforce management preferred.
- Familiarity with workforce management processes such as staffing forecasts scheduling and performance metrics is preferred.
- Proficient in using Google Suite (e.g. Sheets Slides) and Microsoft Office applications (e.g. Word Excel).
- Knowledge of local labor laws and regulations related to workforce management and scheduling is a plus.
- Strong problemsolving abilities with the ability to make sound decisions in scheduling and resource allocation.
OFFER
- Relocation assistance is available
- Working schedule: Office hours Monday to Friday
- Private health insurance after probation period
- Working as part of a dynamic and multicultural team
- Regular fruit deliveries for a healthy lifestyle and free drinks
- Employee wellness schemes to include partnerships with fitness centers restaurants and beauty care
Employment Type
Full Time
Key Skills
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