Data Center Operations Analyst

What you get to do in this role:

• Work as a valued member of a diverse multitalented global team committed to both operational excellence and selfimprovement.
• As a Data Center Operations Analyst you will be responsible for global infrastructure design standards operations and architecture.
• Use your experience in data center operations to implement communicate execute and assist with procedures including day to day operations asset management deployments and hardware break fix.
• Take part in documentation and maintain a catalog of standards and best practices for data center operations.
• Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
• 2 years experience in data center operations with yearonyear responsibility growth and a passion for progression.
• Perform hardware breakfix tasks within production environments.
• General understanding of data center facilities and infrastructure including power structured cabling rack placement and security compliance.
• Experience of deploying preintegrated racks servers and network appliances including installation patching cable management and asset labelling.
• Process oriented and experienced in process development

Good to have:

• Strong analytical skills with the ability to multitask several issues.
• The flexibility to travel domestically and internationally from time to time.
• General documentation skills with particular emphasis on technical processes standards and knowledge sharing.
• General understanding of networking/server architecture and hardware.
• Experience with vendor management in a data center environment.
• Knowledge and experience in ITIL process methodologies would be beneficial.
• Ability to work independently in a variety of situations.
• Excellent communication skills customer focus problem solving abilities positive mindset.
• Ability to travel to local datacentres

Although data center experience is key the successful candidate will be selfmotivated and positive with a passion for developing new skills.

What you can expect from us: 

At ServiceNow we make work better for everyone including our own employees. We know that your best work happens when you live your best life and share your unique talents so we do everything we can to make that possible for our employees. Win as a Team is part of our culture and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability inclusivity and diversity are key focus areas within our business framework so that we have transparency equity and accountability to deliver meaningful measurable change. With our vision and dedication for a better future already underway. Join us on this journey! 

In addition to a competitive salary supportive teams and a real opportunity to progress in your career with a forwardthinking organisation we provide resources to help you and your loved ones be well. From benefits plans and programs to mental health resources that offer coaching and 24/7 support to family support resources and parental leave programs we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list: 

• Along with holidays we have companywide designated global wellbeing days where everyone is off and can spend time doing what matters most. 
• Good working culture to support the balance you need in both work and life. 
• Parental leave programs. 
• Childcare and caregiving benefits. 
• A learning experience platform built using our own technology to support your learning and development goals as well as a tuition reimbursement program. 
• A global crossfunctional mentoring program. 
• We also have team building activities various employee belonging groups volunteering and community outreach programs. 

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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