Senior Business Process Consultant Creator Workflows

The Company

Work matters. Its where we spend a third of our lives. And the workplace of the future is going to be a great place. Were dedicated to bringing that to life for people everywhere. Thats why we put people at the heart of everything we do.

People matter. Our people have a passion for learning building and innovating. Whether youre an engineer a sales professional a finance professional or anything inbetween our roles aim to provide each person with meaningful impact and plenty of space to grow.

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Senior Business Process Consultant Creator Workflows is the functional and process expert of a customer engagement team consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Creator products all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

Be the process expert in custom application development using ServiceNow App Engine and Platform products.

Advise customers on custom application development practices and scaling applications development.

Drive various customer application specific process definition reengineering improvement and gap analysis of current/futurestate processes during workshops with key customer sponsors and stakeholders

Lead customer design workshops to capture personas interactions interfaces and data requirements of any application use case while considering ServiceNow Platform functionality.

Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral

Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution

Draft functionalityfocused user stories acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them

Support internal unit testing of developed solution during the development stage of the engagement in partnership with Technical Resources

Drive customer unit and useracceptance testing requirements throughout and at key stages of an engagement

Promote continuous improvement practices for delivery/engagement materials

Support presales activities when required

Provide mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Up to 30% travel annually driven by customer needs and internal meetings

Qualifications :

In order to be successful in this role we need someone who has:

ServiceNow Certified System Administrator(CSA) plus one mainline certification (e.g. CAD CISITSM)

At least FIVE years of application consulting experience with previous roles in Business Analyst and/or System Architect

Strong understanding of application platform such as Pegasystems Appian Mendix and Outsystems

Deep experience in deciphering and converting complex and ambiguous business requirements into user stories

Ability to influence and consult strategies and tactics in different levels across an organization from business executives to technologists

Excellent facilitation skills using technologies (Miro PowerPoint) and techniques

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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