IT Knowledge Manager
IT Knowledge Manager
Posted on :
28-01-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Continue to develop and implement Syngentas knowledge management strategy. Identify opportunities to leverage technology for efficient knowledge sharing and collaboration.
- Produce highquality knowledge articles documentation and other informational resources related to Information Technology processes best practices and technologies. Ensure accuracy clarity and relevance of content through meticulous review
- Oversee the administration and optimization of knowledge sharing platforms such as intranet portals and collaboration tools. Regularly review and assess the effectiveness of the platforms making necessary adjustments to improve usability and functionality.
- Collaborate with crossfunctional teams and stakeholders to identify knowledge gaps capture knowledge and foster a culture of knowledge sharing and collaboration across the organization.
- Be knowledgeable of emerging technologies trends and tools relevant to knowledge management and IT operations. Champion the adoption of innovative solutions and methodologies to streamline knowledge management processes and drive continuous improvement.
- Establish metrics and key performance indicators (KPIs) to assess the effectiveness of knowledge management initiatives. Conduct regular analysis to evaluate the impact on productivity efficiency and decisionmaking processes.
- Work closely with the Knowledge Management leads to come up with solutions to best spread knowledge within the organisation
- Knowledge of ServiceNow is an added advantage
- Champion content readiness for the AI implementation to drive selfservice and selfresolution experiences for the users.
- Help to lead the integration of AI technologies into knowledge management practices including overseeing AI ethics facilitating AIhuman collaboration and optimizing knowledge structures for AI consumption and generation. Drive continuous improvement in AIenhanced knowledge discovery curation and dissemination processes.
Qualifications :
- Bachelors degree in information technology Business Administration or a related field.
- Experience in knowledge management technical writing and training delivery within an IT environment.
- Excellent written and verbal communication skills with the ability to convey complex technical concepts in a clear and concise manner.
- Proficiency in using knowledge management tools and platforms as well as emerging technologies for collaboration and communication.
- Strong analytical and problemsolving abilities with a keen attention to detail.
- Ability to work effectively both independently and as part of a team with a collaborative and proactive mindset.
- Certifications and prior experience in knowledge management instructional design or relevant IT domains are a plus.
Additional Information :
Note: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment hiring training promotion or any other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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