Due Diligence Customer Monitoring Analyst

Job Description

As an Onboarding and ongoing monitoring Analyst you will pay a critical role in providing the best onboarding experience to our new members. The due diligence and customer monitoring Team manages both financial crime due diligence as well as other relevant due diligence processes to mitigate fraud and financial risk at the onboarding stage.

The team prides itself on conducting KYC / KYB due diligence checks whilst upholding Teyas stringent onboarding requirements to ensure Teya maintains compliance with AML regulation to actively support Teyas commitment to prevent financial crime.

You will be used to working in a fastpaced environment and thrive upon challenge and be flexible to working extended hours subject to business needs.

Key Areas of Focus:

• Have experience in customer onboarding including KYC / KYB due diligence as well as fraud and financial risk screening and assessing risk of merchants at application stage.
• You will have experience reviewing PEP Sanction and adverse media screening alerts.
• You will have experience reviewing KYC / KYB documentation checking its authenticity and making appropriate riskbased decisions.
• Ideally you will have experience dealing with escalations and complex cases.
• Experience drafting detailed internal Enhanced Due Diligence reports.
• You will be able to demonstrate examples of working to and achieving SLAs and KPIs.
• Ideally have experience working with several different digital verification companies.
• Confident in suggesting potential improvements and efficiencies to processes to your team leader.
• Strong data analytics skills to interrogate data and make data driven decisions.

What Youll Be Doing:

• Merchant Onboarding: Review new member applications completing the required KYC / KYB due diligence checks to the required standard whilst achieving onboarding SLAs and performing fraud and other financial risk screening and risk assessment.
• AML Screening: Review alerts of potential Sanction PEP and Adverse media matches and determine if they are true matches or false positives. 
• Enhanced Due Diligence: Drafting internal Enhanced Due Diligence reports to share with the second line teams for review. 
• Trend Analysis: Proactively analyse data on identified trends and suggest potential new controls to the team leader.
• Stakeholder Management: Assist in managing internal stakeholders balancing expectations from internal teams with the need to achieve compliance with company policy and regulation. 
• Performance Management: Achieve departmental SLAs for reviewing cases as well as personal KPIs.
• Collaborative Communication: Build strong relationships with internal stakeholders sharing insights and fostering a culture of ongoing monitoring risk management.
• Process & System Optimisation: Be proactive in suggesting potential areas of improvement and optimisation to the leader.
• Reporting: Produce relevant reports required.  
• Horizon Scanning: Keep abreast of upcoming regulation change and assess how it may impact upon departmental tasks.
• Time Management: Have strong organisational skills and be able to deliver quality work within departmental SLAs.

Qualifications :

What Were Looking For: 

• • Preferably 1 year of experience working in Onboarding analyst roles in payments and or business banking.
  • Ideally hold an AML qualification such as ICA or ACAMS or equivalent.
  • An understanding of the card acquiring and business banking space.
  • Knowledge of both the UK and EU AML regulations.
  • Strong data analysis skills with the ability to extract insights using SQL.
  • Excellent communication and teamwork skills.
  • Highly organized and have strong attention to detail.
  • Highly motivated and enthusiastic individual who thrives working in a fastpaced environment.
  • Excellent written and verbal communication skills and be confident speaking to various internal and external stakeholders.
  • Be flexible to working outside of standard business hours

Additional Information :

The Perks

• • Physical and mental health support through our partnership with GymPass giving free access to over 1500 gyms in the UK 11 therapy meditation sessions digital fitness and nutrition apps.
  • Our company offers extended and improved maternity and paternity leave choices giving employees more flexibility and support.
  • CycletoWork Scheme.
  • Health and Life Insurance.
  • Pension Scheme.
  • 25 days of Annual Leave ( Bank Holidays).
  • Office snacks every day.
  • Friendly comfortable and informal office environment in Central London.

Teya is for forwardthinkers and changemakers. We give greater priority to a growth mindset and the desire to learn over experience. We put our people first and focus on giving them the opportunities and challenges that foster personal growth. To build highperforming teams were always looking for people with diverse backgrounds and experiences to join us.

Remote Work :

No

Employment Type :

Fulltime