Senior Analyst Product Partnerships

As a Product Partnership Senior Analyst you will play a critical role in ensuring the Risk Operations organization is fully prepared to support our merchants with new product releases and enhancements. Youll act as a vital link between our Product Engineering and Risk Operations teams facilitating communication ensuring teams are equipped for success and championing merchant and Risk Operations needs in driving continuous improvements in processes and product design.

What you will be doing:

• Represent the Risk Operations team in the ongoing relationship with Checkouts Product department defining Risk requirements for new product releases and enhancements
• Partner with the Risk Operations leadership team to regularly update the roadmap for enhancements to Risk Operations tooling and advocate for such roadmap with Checkouts Product managers
• Collaborate closely with Product Managers and Engineers throughout the product development lifecycle providing crucial input on supportability usability and potential pain points from our internal Operations users perspective
• Collaborate with Product Managers on product launches: conduct thorough assessments identify potential risks and provide go/nogo recommendations
• Support Risk Operations strategic initiatives such as vendor assessment capacity planning and adhoc companyled projects
• Stay abreast of customer trends & requirements competitor products and market shifts

Qualifications :

• Indepth knowledge of product development processes and support operations. You understand the complexities of bringing new products to market and the importance of seamless support
• Demonstrated experience in supportability product readiness or customer advocacy roles preferably within a technology or SaaS environment
• Youre passionate about advocating for user needs and ensuring a positive support experience
• Strong communication collaboration and interpersonal skills. You can effectively engage with technical and nontechnical stakeholders and build strong relationships
• Expertise in data analysis to extract trends and insights (i.e INDEX MATCH SQL skills Pivot tables)
• Strong project management capabilities for coordinating readiness activities and ensuring deadlines are met
• Payments industry experience is a plus but not required

Additional Information :

Apply without meeting all requirements statement 

If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.

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