Director Program Management Technical Services for Cortex and Prisma Cloud
Director Program Management Technical Services for Cortex and Prisma Cloud
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Job Description
Your Career
The Director of Professional Services Program Management will lead a theater team (North America wide or similar) of Managers and Program Managers overseeing customerfacing project and program management efforts. This role focuses on ensuring the successful deployment of Palo Alto Networks solutions enabling customers to achieve maximum value from their investment. The Director will drive key deployment initiatives including program execution and process optimization while collaborating with the Global PMO to establish and promote standards and best practices. With a strong focus on customer outcomes this position is accountable for driving portfolio delivery efficiency meeting revenue targets and enhancing customer satisfaction.
Your Impact
- Leadership and Team Empowerment Provide strong leadership to the team fostering a collaborative and highperformance culture Mentor and develop team members set team performance objectives providing guidance and support to enhance their skills and capabilities Provide a positive work environment while providing feedback that encourages innovation creativity and continuous improvement
- Strategic Portfolio Oversight As the theater leader own the overall portfolio of projects ensuring alignment with business objectives regional priorities and longterm strategic goals
- Delivery Governance Oversee and ensure the effective usage and governance of project management methodology across the region maintaining consistent adherence to best practices and driving process improvements that optimize project execution and drive high quality and reliability with data integrity
- CrossFunctional Stakeholder Management Collaborate with internal teams such as Sales Customer Success Operations Resource Management Technical Center of Excellence and Support to ensure overall deployment success
- Strategic Partner Collaboration Define and optimize project team structures working closely with crossfunctional partners (technical business and external stakeholders) to ensure projects are resourced effectively and executed in alignment with scope requirements and deliverables
- Champion Operational Excellence Lead the implementation of disciplined execution practices across project management activities setting the standard for operational excellence and driving a culture of accountability and continuous improvement in all areas of project delivery
- Resource Planning and Forecasting Lead theaterlevel strategic resource planning efforts across the region forecasting staffing needs managing overall headcount allocation and providing quality assurance on onboarding processes to ensure optimal staffing levels in line with customer demand and project requirements
- Escalation and Issue Resolution Be a senior escalation point for complex or highrisk Professional Services engagements proactively identifying issues mitigating risks and providing strategic guidance to resolve escalations effectively and in alignment with customer needs while driving faster time to deploy
- Performance Metrics and Continuous Improvement Manage operational performance to accelerate revenue time to deploy and quality targets including but not limited to project backlog utilization targets high customer satisfaction (CSAT) scores and driving faster time to value
Qualifications :
Your Experience
- 12 years experience with a strong preference in a high growth technology focused Organization or similar experience
- 5 years of experience leading team members with the ability to successfully influence leaders groups and individuals across multiple organizations
- Proven experience with bringing conceptual thinking with advanced issues and implications to successful execution
- Experience managing quantified metrics and execution programs to deliver exceptional results and customers satisfaction
- Customerfacing experience in senior roles
- Experience managing large scale (Global) deployments with multiple projects teams and resources desired
- Experience leading a high performing team delivering complex projects and programs.
- Ability to accurately forecast project profitability revenue margins bill rates and utilization for a regional team
- Skilled in customer escalations with experience in account management and project management
- Thrives in a matrixed team environment anchored by our values of Collaboration Disruption Execution Inclusion and Integrity
- Project Management Institute PMP(r) certification or equivalent a plus
- STEM Bachelors Degree required or equivalent experience or equivalent military experience required Masters degree preferred
- Familiarity with End Point and Cloud products desired
- Travel Open to occasional travel according to the need for strategic customer engagement and onsites
Additional Information :
The Team
Our professional services team is critical to our success and mission. As part of this team you enable customer success by providing support to clients postsale. Our dedication to our customers doesnt stop once they sign it evolves.
As threats and technology evolve we stay in step to accomplish our mission. Youll be involved in implementing new products transitioning from old products to new and will fix integrations and critical issues as they are raised. But you wont wait for them to be raised youll seek them out too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for nonsales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $194000 $227000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
