Customer Sales Support ATCC - Milan Italy hybrid

Exciting Customer Sales Support Role Use Your Scientific Expertise!
Do you have a background in Life Sciences and want to take your career to the next level in a customerfocused role LGC is offering an exciting opportunity to join our team where you will support the sales and distribution of our ATCC portfolio across Italy and other EMEA regions as needed.

In this role your primary responsibility will be to deliver exceptional customer service. This includes responding to tenders addressing sales and technical inquiries via phone or email and providing support to our Core ATCC Team and Technical Sales Specialists.

This position offers a hybrid work model with the flexibility to work 50% from our office in Milan and 50% from home.

Does that sound good to you We look forward to hearing from you soon! Please submit your application in English only including details of your experience in customer service as this is a key part of the role.
 

Key Responsibilities

• Handle customer inquiries Italian tenders prepare accurate quotations and follow up to increase conversion rates
• Work closely with the Technical Sales team to customize responses based on customer requirements.
• Provide initial technical support to customers and escalate more complex issues when needed.
• Implement local strategies aligned with the EMEA sales and marketing plan
• Maintain service levels act as a liaison between Order Entry and Technical Sales team and use ERP systems and Salesforce to support sales

Qualifications :

Preferred Qualifications and Skills

• Educational Background: Degree in Life Sciences or a related field to Cell Biology
• Experience: Previous experience in sales or customer service preferably in a Life Sciences company demonstrating a proactive approach to sales activities within a scientific environment is required
• Language Skills: Proficiency in Italian and English and communication abilities
• Strong organizational skills: Prioritization capabilities aligned with commercial activities
• Technical Proficiency: Experience with CRM systems and proficiency in Microsoft Office suite

Our offer

• Comprehensive training and mentoring for a successful start
• Friendly supportive and dynamic Environment vibrant team in an innovative international company and diverse customers 
• Career Growth in achieving sales targets and contributing to the success of the core ATCC Team
• Worklife balance through flexible and hybrid work models
• Open working culture that focuses on integrity respect passion and curiosity for futureoriented creative solutions
• Permanent employment contract and attractive employer benefits

Join our international team and drive our mission of Science for a Safer World forward! We are looking forward to your application in English.

Additional Information :

ABOUT LGC:

LGC is a leading global life science tools company providing missioncritical components and solutions into highgrowth application areas across the human healthcare and applied market segments. Its highquality product portfolio is comprised of missioncritical tools for genomic analysis and for quality assurance applications which are typically embedded and recurring within our customers products and workflows and are valued for their performance quality and range. 

OUR VALUES

Passion for our work makes the world a safer place. We are inspired by our purpose. It drives us forward to deliver the best we can every day.

Curiosity makes tomorrows innovations possible. We challenge and question to discover creative and innovative solutions enabling our customers and LGC to grow and evolve.

Integrity is embedded in LGC and our 180 year heritage. We hold ourselves to the highest standards and trust our colleagues to do the right thing.

Brilliance is in everything we do. Our remarkable colleagues are experts in their field. They collaborate to deliver brilliant science to exceed our customers expectations.

Respect for individuality and diversity is our strength. We respect and value our colleagues our customers our environment and our science.

EQUAL OPPORTUNITIES 

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age disability race color ethnic or national origin sex sexual orientation gender reassignment marital or civil partnership pregnancy or maternity religion or belief. Short listing interviewing and selection will always be carried out without regard to gender sexual orientation marital status color race nationality ethnic or national origins religion or belief age or trade union membership.

For more information about LGC please visit our website 

#scienceforasaferworld 

Remote Work :

Yes

Employment Type :

Fulltime