Statewide CHAMP Dispatcher Trainer

Job Description

AECOM is seeking a CHAMP Dispatch Trainer to be based in GA.

CHAMP Dispatch Trainers are responsible for providing training to the statewide Districts (16) in the operation of the Advanced Traffic Management Systems (ATMS) software customer service traffic incident management radio dispatch and District Operations.  They are also responsible for assisting with the development and maintenance of CHAMP Dispatch Operations training materials assisting with the development and maintenance of CHAMP Dispatch Operations Standard Operating Procedures (SOP) Standard Operating Guides (SOG) and training manuals; conducting CHAMP recertification testing; and providing coaching to new and existing CHAMP Dispatch staff. 

The routine responsibilities of this position include but are not limited to:

• Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of a series of classroom and online training packages for CHAMP Dispatch Operators and CHAMP Dispatch Supervisors.
• Provide onsite and virtual training with CHAMP Dispatch new hires and existing staff.
• Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of classroom and online training in conjunction with the Departments software provider on training for ATMS.
• Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of a customer service training module aimed at traffic incident management and CHAMP Operations activities.
• Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of Traffic Incident Management CHAMP Dispatch Operations SOPs SOGs and training manuals. Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of the CHAMP training modules for the Learning Management System (LMS).
• Attend TIM meetings to improve training.
• Participate in biweekly statewide training team meetings.
• Assist management teams in identifying and analyzing training and performance trends.  Drive initiatives to identify corrective action plans to resolve performance issues.
• Organize and develop CHAMP training manuals reference library testing and evaluation procedures multimedia visual aids and educational materials.
• Provide oneonone mentoring and coaching for newly hired CHAMP Dispatch operations staff.
• Review CHAMP training materials and courses every two months to reflect any changes in technology and procedures.
• Participate in teambased process improvement teambased performance monitoring and training/retraining of CHAMP Dispatch Operators on new policies and procedures.
• Conduct CHAMP Districts 1 2 3 4 5 and 6 certification testing.
• Perform training on the use and maintenance of the 511ga systems phone website and mobile applications.
• Perform realtime quality assurance/quality control on operator incidents incident notifications and phone calls.
• Course evaluation questionnaires will be sent out by our Statewide Communication team following training courses and they will provide formal feedback to the Statewide Operations Training Manager (STOM) Statewide Dispatch Operations Manager (SDOM) Deputy Program Manager (DPM) and the Department.
• Conduct inperson coaching for new hires and existing CHAMP Dispatch staff.
• Adhere to traffic incident management and CHAMP Dispatch Operations SOPs SOGs and information in the training manuals.
• Capable of performing all the CHAMP Dispatch Operator duties.
• Spend one (1) full shift each month at a CHAMP District Office functioning as a CHAMP Dispatch Operator to allow continual growth and improvement of the training experience.
• Frequent travel to all six districts and concurrent days away from home.
• Other adhoc initiatives as assigned by the Project Management Team.

Qualifications :

MINIMUM REQUIREMENTS:

• High School Diploma None
• Must pass a preemployment drug screen and successfully participate in the programs mandatory random drug screening process if not already a current AECOM employee.
• Must possess a valid drivers license and clean driving record. Ability to travel to various district site locations using an AECOM/personal provided Vehicle.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays meters law enforcement radio broadcasts answering/responding to calls and communicating to other staff or partner agencies.
• Constantly operate a computer and other monitoring equipment.

PREFERRED QUALIFICATIONS:

• Previous experience as a Traffic Monitoring Dispatcher
• Team Collaboration
• Fastpaced multitasking environment
• Good oral and written communication skills

Additional Information :

• Sponsorship for US Employment Authorization is not available for this position.
• Relocation benefits are not available for this position.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks wellbeing resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan.

AECOM is the worlds trusted infrastructure consulting firm delivering professional services throughout the project lifecycle from advisory planning design and engineering to program and construction management. On projects spanning transportation buildings water new energy and the environment our public and privatesector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise a culture of equity diversity and inclusion and a commitment to environmental social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether youre working from an AECOM office remote location or at a client site you will be working in a dynamic environment where your integrity entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace where we invite everyone to bring their whole selves to work using their unique talents backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation benefits and wellbeing programs to meet the diverse needs of our employees and their families. Were the worlds trusted global infrastructure firm and were in this together your growth and success are ours too.

Join us and youll get all the benefits of being a part of a global publicly traded firm access to industryleading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer we believe in each persons potential and well help you reach yours.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime