Operations Manager German
Operations Manager German
Posted on :
30-01-2025
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1 Vacancy
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Job Description
David Kennedy Recruitment is working with a BPO companythat is looking to recruit a German speaking Operations Manager to join their offices in Timisoara.
Position: Operations Manager
Location: Timioara Romania
Work model: Onsite
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Oversee operational activities in line with the signed Statement of Work (SOW).
- Monitor and drive program performance ensuring adherence to SLAs KPIs and continuous improvement.
- Enhance the effectiveness and efficiency of support services across functions (Recruitment Training Quality HR IT Finance) through better coordination and communication.
- Implement quality control measures manage deliverables and maintain strong team relationships to ensure exceptional performance.
- Lead initiatives and process improvements that contribute to longterm operational excellence.
- Contribute to the development and presentation of business development proposals.
- Set operational objectives delegate tasks to Team Leads and hold regular meetings to improve productivity product knowledge and customer satisfaction.
- Participate in both short and longterm organizational planning as a key member of the management team.
- Balance the needs of key stakeholders and ensure teams align with overall goals and objectives.
- Manage and drive performance from Team Leaders and Associates to meet SLAs and KPIs.
- Lead and deliver complex client engagements identifying and implementing creative business solutions.
- Actively participate in regular customer reviews forecasting and planning sessions for both ongoing operations and seasonal/peak demands.
- Ensure excellent customer service by understanding and addressing client needs.
REQUIREMENTS:
- Fluent in German (B2 or above) with strong proficiency in both written and spoken communication as well as English (B2) fluency.
- A Bachelors/College Degree or higher (Post Graduate Diploma/Masters Degree) in any field.
- At least 8 years of experience in a related field (preferably in retail or a similar industry).
- Minimum of 12 years of experience in a similar managerial or leadership role.
- Experience in managing technical service customer service or equivalent functions is preferred.
- Previous experience handling contact center operations particularly within online retail is a plus.
- Strong strategic thinking with handson experience in operations management and driving performance.
- Proven ability to manage a team of approximately 50100 fulltime employees (FTEs).
- Flexibility to work extended hours including weekends and holidays if required.
- Ability to work independently and remain effective under pressure.
- Strong leadership and people management skills.
OFFER:
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
- Warm team atmosphere and fun team events
- Private health insurance.
Employment Type
Full Time
Key Skills
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