Technology Service Specialist IAM
Technology Service Specialist IAM
Posted on :
01-02-2025
Employer Active
1 Vacancy
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Job Description
We are looking for a Service Operations Specialist who will be responsible for daytoday service operations for the central Identity & Access Management system.
- Management and supervision of the vendor responsible for RTB (RuntheBank) Operations
- Drives resolution of incidents and issues supports S2/S1 incident calls for the One Identity Manager product
- Ensure escalation of operational regulatory or other risks to management
- Management of smaller projects
- Support of audit requests (presentation of the solution delivery of evidence...)
- Data Quality Monitoring implementation and control
- Service Operations (Incident Management Knowledge Management Problem Management Change management)
- Ticket and process analysis to drive continuous improvements in implementations according to industry best practices
- Compliance with safety regulations and control processes
- Independent handling of incidents service request
- Day to day BAU activities such as monitoring business escalation handling
- Supporting multiple applications under Access Lifecycle Solutions team (eg. dbAccessGate D1IMCore etc)
- Ensure the stability of the system by proper planning patching upgrade DR ensure the CSO noncompliant requirement Workbench activities vulnerabilities remediation etc
Qualifications :
- Completed degree in IT or a comparable qualification
- Proven experience in service operations of larger and complex ITsystems
- Knowledge of ITIL processes
- Experience in managing vendor teams
- Excellent communication skills (English fluent)
- Knowledge of access lifecycle systems (with a focus on request & approval provisioning recertification admissions/exits) is desired
Hybrid work: 2 days from office/Bucharest is a must!
Additional Information :
Benefits:
- Full access to foreign language learning platform
- Personalized access to tech learning platforms
- Tailored workshops and trainings to sustain your growth
- Medical subscription
- Meal tickets
- Monthly budget to allocate on flexible benefit platform
- Access to 7 Card services
- Wellbeing activities and gatherings
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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