Technical Customer Advisor Key Accounts
Technical Customer Advisor Key Accounts
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
BENEFITS
Veolias comprehensive benefits package includes paid time off policies as well as health dental and vision insurance. In addition employees are also entitled to participate in an employer sponsored 401(k) plan to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Position Purpose:
Strategically lead and manage the customer fulfillment process. Manage the customer experience by coordinating
all aspects of the customer service cycle. Provide technical support to customers and Veolia teams providing
guidance in chemical grouping disposal options approvals RCRA & DOT regulations and compliance.
Primary Duties/responsibilities:
- Own the customer service experience. Be the primary point of contact for customers within assigned
branch territories. Engage multiple internal teams across branches to provide an excellent customer
experience by coordinating and leading the customer service cycle. - Coordinate communications (both internal and external) for all aspects of customer and technical service.
- Analyze plan and facilitate resolutions for customer service and technical issues.
- Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT
regulations. - Manage the waste approval process both with internal and 3rd party TSDFs determining the most
costeffective methods that comply with customer approved facilities and technologies. - Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to
ensure accurate job understanding of operations teams. - Oversee postshipment processes including review of job information. Verify WIPs and approvals and
resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing. - Collaborate and coordinate with team members to manage all other incoming customer requests
including support for quoting new service categories and working will billing team on customer invoicing process. - Other duties and responsibilities as assigned by Customer Excellence Manager.
Qualifications :
Education / Experience / Background:
- Demonstrable experience in customer service/ fulfillment
- Experience of waste management and disposal
- High School diploma with minimum of 1 year experience in similar field
- Preferred degree or equivalent experience in science mathematics or business
Knowledge / Skills / Abilities:
- Strong customer relationship/ management skills
- Focus on meeting customers needs offering the least complex and most efficient solution
for ESS - Technical knowledge of waste management and disposal preferred
- High attention to detail
- Highly organized and structured able to follow a standard process
- Able to work collaboratively across different functions and to secure help from colleagues
- Strong verbal and written skills.
Required Certification / Licenses / Training:
- Veolia training as required.
Additional Information :
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Disclaimer: The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
