Italian Operations Customer Expert
Italian Operations Customer Expert
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Job Description
Job Title: Operations Customer Expert I
Location: Lisbon Portugal
Position Overview:
We are seeking a motivated Operations Customer Expert I to join our team in Lisbon. In this role you will provide exceptional customer support over the phone addressing a variety of inquiries and technical issues related to telecommunication services. Your fluency in Italian and customer service skills will help in fostering strong relationships with our valued customers.
Key Responsibilities:
- Handle inbound customer calls with professionalism and friendliness.
- Assist customers with issues related to devices subscriptions and billing.
- Deliver personalized and empathetic customer service to ensure high satisfaction.
- Identify and promote relevant products and services to enhance customer engagement.
- Accurately document customer interactions and feedback for continuous improvement.
Qualifications:
- Fluency in Italian (written and spoken) is mandatory.
- Previous customer service experience is preferred.
- Excellent communication and interpersonal skills.
- Energetic proactive and salesoriented approach.
- Capability to work effectively in a fastpaced environment.
Training and Development:
- Duration: 15 working days of comprehensive training covering product knowledge and customer management.
- Compensation: Proportional to successful completion of the training program.
Compensation and Benefits:
- Monthly Gross Compensation: Approximately 1251.83 which includes:
- Base Salary: 768
- Christmas Allowance: 64
- Holiday Allowance: 64
- Meal Allowance: 154
- Additional Benefits:
- Health insurance starting from the first day of employment.
- Meal allowance provided via a taxexempt debit card.
- Accommodation support for employees residing more than 100 km from the workplace covering the first 14 months.
- Adherence to Portuguese public holidays with compensatory days off if needed.
- Vacation entitlement up to 22 days after the first year.
Work Schedule:
- 40 hours per week on a rotational shift basis.
- Workdays include Monday to Sunday within operating hours of 06:00 to 22:00.
Your Work Environment:
Join a supportive and growthoriented team in a centrally located office in Lisbon. This role offers the opportunity to engage with a diverse customer base and make a significant impact on their experiences.
Application Process:
If you are passionate about customer service and fluent in Italian we would love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and language skills.
Employment Type
Full Time
