Director of EC Digital Services

Position Overview:

The Director of EC Digital Services is tasked with leading the strategic development execution and ongoing enhancement of digital services across EC globally. This role not only involves overseeing a large diverse team of digital service professionals but also acts as a bridge between EC Digital and Operations teams. The director will ensure that cuttingedge digital solutions are not just created but are effectively implemented within operational project deliveries making them an integral part of our project execution strategy. This position will require extensive regional and international travel estimated to be 30% or more as well as the flexibility of a hybrid work arrangement to include both office and remote work schedules.

Responsibilities:

• Strategic Leadership: Develop and drive the strategic vision for ECs digital services ensuring alignment with broader business goals and operational needs.
• Operational Integration: Collaborate closely with the Operations Director to roll out innovative digital solutions across projects enhancing the digital competence of the operations team and fostering seamless adoption of new technologies.
• Digital Competence Advocacy: Act as an advisor to the operations team suggesting and overseeing the implementation of strategies to boost their digital skills and adoption of new technologies.
• Team Management: Lead mentor and develop a diverse team of digital service professionals promoting a culture of innovation collaboration and high performance.
• Service Improvement: Continually assess and refine digital service processes and tools aiming for superior operational efficiency and integration into core project delivery methods.
• Stakeholder Collaboration: Work in tandem with senior leadership and crossfunctional teams to ensure digital strategies and tools are effectively integrated into AECOMs projects and meet the evolving demands of the market.
• Resource Management: Strategically manage the demand for digital services optimizing team dynamics and resource allocation to support project requirements and operational goals.
• Risk and Change Management: Proactively identify and address risks ensuring digital initiatives comply with industry standards and lead change management efforts to cultivate an adaptable and forwardthinking team environment.
• Budget Management: Oversee budget planning and management for digital services ensuring costeffective operations and alignment with financial goals.

Skills:

• Strong leadership communication and interpersonal skills
• Indepth knowledge of operational and service management frameworks
• Experience with digital tools and platforms (e.g. CRM systems cloud solutions automation technologies AI/ML applications)
• Ability to manage multiple projects priorities and stakeholders in a fastpaced environment
• Analytical mindset with a focus on continuous improvement and operational efficiency
• Excellent problemsolving and decisionmaking skills
• Strong financial acumen and ability to analyze complex data to drive business decisions
• Proficiency in project management methodologies and tools

Key Competencies:

• Strategic Thinking: Ability to think longterm anticipate future trends and align operational strategies with business objectives
• Leadership & Team Management: Proven ability to lead develop and motivate a large diverse team; fostering a culture that is innovative collaborative and oriented towards continuous learning and adaptation.
• Operational Excellence & Integration: Expertise in not only streamlining processes but also effectively integrating digital innovations into everyday project executions ensuring that digital advancements translate into tangible operational improvements.
• Change Management: Proficiency in leading digital transformation efforts and driving innovation within large complex organizations
• Stakeholder Management: Exceptional ability to build relationships with internal and external stakeholders balancing competing demands and aligning interests
• Global Business Acumen: Understanding of international business practices cultural nuances and regional market dynamics
• Risk Management: Ability to identify assess and mitigate operational and strategic risks
• Innovation Leadership & Digital Advocacy: Strong capability to drive innovation within the organization and advocate for the adoption of emerging technologies ensuring that the operations team continually advances in digital competence and efficiency.

Qualifications :

Minimum Qualifications

Education:

• Bachelors degree in business administration Digital Technologies Information Systems Computer Science Engineering or a related field
• Demonstrated equivalency of education and experience may be considered

Experience:

• 12 years of experience in digital services operations management or a related field with at least 4 years in a senior leadership role managing large crossfunctional teams ideally in a global or multinational context
• Expertise in digital technologies process optimization and service delivery management
• Experience in managing large budgets and complex resource allocations
• Track record of successful project delivery in a global multistakeholder environment
• Demonstrated experience in implementing and optimizing digital service platforms and tools
• Proficiency in the English language both written and oral

Additional Information :

About AECOM

AECOM is the worlds trusted infrastructure consulting firm delivering professional services throughout the project lifecycle from advisory planning design and engineering to program and construction management. On projects spanning transportation buildings water new energy and the environment our public and privatesector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise a culture of equity diversity and inclusion and a commitment to environmental social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether youre working from an AECOM office remote location or at a client site you will be working in a dynamic environment where your integrity entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace where we invite everyone to bring their whole selves to work using their unique talents backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation benefits and wellbeing programs to meet the diverse needs of our employees and their families. Were the worlds trusted global infrastructure firm and were in this together your growth and success are ours too.

Join us and youll get all the benefits of being a part of a global publicly traded firm access to industryleading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer we believe in each persons potential and well help you reach yours.

All your information will be kept confidential according to EEO guidelines.

About AECOM

AECOM is the worlds trusted infrastructure consulting firm delivering professional services throughout the project lifecycle from advisory planning design and engineering to program and construction management. On projects spanning transportation buildings water new energy and the environment our public and privatesector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise a culture of equity diversity and inclusion and a commitment to environmental social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether youre working from an AECOM office remote location or at a client site you will be working in a dynamic environment where your integrity entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace where we invite everyone to bring their whole selves to work using their unique talents backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation benefits and wellbeing programs to meet the diverse needs of our employees and their families. Were the worlds trusted global infrastructure firm and were in this together your growth and success are ours too.

Join us and youll get all the benefits of being a part of a global publicly traded firm access to industryleading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer we believe in each persons potential and well help you reach yours.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime