Head of CRM Salesforce Remote Friendly

As the Head of CRM (Salesforce) you will play a pivotal role in leading the strategic vision and optimization of Salesforce to serve as a key enabler of business growth. Additionally you will oversee system integrations reporting change management. and the development of a highperforming CRM team. This position requires a blend of technical expertise crossfunctional collaboration and leadership to drive process efficiency data integrity and automation.

How will you make an impact

• CRM Strategy & Leadership: Define and implement the longterm Salesforce strategy to support GTM teams in driving efficiency automation and datadriven decisionmaking.
• Salesforce Optimization: Lead the architecture customization and enhancement of Salesforce ensuring alignment with global sales customer success and operations processes.
• Crossfunctional Collaboration: Partner with sales customer success marketing finance and product teams to standardize CRM workflows ensuring seamless execution across 13 countries.
• Global Process Standardization: Establish best practices for lead management sales pipeline tracking customer onboarding retention and expansion processes in Salesforce.
• CRM Governance & Data Integrity: Develop and enforce governance policies for data quality security and compliance while ensuring integration with external tools such as HubSpot Outreach Demodesk and Talkdesk.
• Implementation & Change Management: Oversee the global Salesforce migration ensuring structured rollout stakeholder engagement training and adoption across multiple markets.
• Reporting & Leadership Visibility: Define and implement key performance indicators (KPIs) and dashboards to provide realtime insights into sales and CS operations improving leadership decisionmaking.
• Technical Oversight & Scalability: Manage CRM system configurations integrations automation (Flows Approval Processes) and APIbased connections to enhance efficiency and scalability.
• Team Leadership & Development: Lead and mentor the SalesForce  team fostering a culture of continuous learning best practices adoption and innovation.
• Vendor & Budget Management: Oversee Salesforcerelated vendor relationships contract negotiations and budget allocation for Salesforce and connected tools.

Qualifications :

What will help you thrive

• Expertise in Salesforce: Proven experience managing largescale Salesforce implementations preferably in a SaaS or multimarket business environment.
• Leadership Experience: Strong managerial background with experience leading technical and crossfunctional teams.
• Global CRM Strategy: Ability to standardize processes while balancing regional market needs ensuring efficiency across diverse GTM teams.
• Technical Knowledge: Handson experience with Salesforce Sales & Service Cloud automation (Flows Process Builder) integrations (APIs middleware GIT / GitHub) and data management.
• Analytical & ProblemSolving Skills: Strong datadriven mindset capable of identifying trends optimizing processes and improving CRM efficiency.
• Stakeholder Management: Ability to influence and align executive leadership regional sales/CS teams and operational stakeholders on CRM strategy and execution.
• Project Management Expertise: Experience leading complex CRM migration projects managing timelines resources and risks effectively.
• Salesforce Certifications (Preferred): Salesforce Administrator Salesforce Advanced Administrator or Salesforce Architect certifications are highly desirable.
• Knowledge of Connected Tools: Familiarity with HubSpot Outreach Demodesk Talkdesk and other sales/customer success tools integrated with Salesforce.
• Adaptability & Resilience: Ability to work in a fastpaced highstake environment managing multiple stakeholders and competing priorities.
• Fluent in spoken and written English.

Additional Information :

Getting to know each other What does the recruitment process look like

• 30 Interview with a Global Talent Partner.
• Business Case including a few days preparation time.
• 60 Interview with the Hiring team to discuss your thoughts and findings exactly as if you were working here already.
• 60 Interview with the Hiring Manager and Lead of the team to discuss your experience and assess your leadership skills.
• Offer (subject to references)!

What you will get in return

• Competitive salary appropriate to your experience.
• Private health plan.
• Share options plan after 6 months working with us.
• Free English classes.
• Hybrid working model.
•  Unlimited access to the Ifeel emotional wellbeing tool .
•  Free birthday to spend the day with your loved ones!
• Join our team and share the greatness! Participate in our successful referral programme and get rewarded for bringing in exceptional talent like yours.
• Last but most important: an amazing team that will welcome you and support you along the way.

Remote Work :

No

Employment Type :

Fulltime