Service Desk Agent
Service Desk Agent
Posted on :
17-01-2025
Employer Active
1 Vacancy
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Job Description
Service Desk Agent
Our client a leader in the technology industry is supporting a key mandate in the transportation sector. This role focuses on providing exceptional technical support to ensure smooth operations and superior customer experiences.
What is in it for you:
Hourly salary of $18.
Fulltime longterm contract position: 37.5 hours per week.
Hybrid schedule: 2 days onsite 3 days remote.
Opportunity to work in a dynamic and professional environment.
Join a passionate and inclusive team of professionals.
Schedule:
Availability required to accommodate varying schedules including mornings evenings weekends and overnight shifts with the possibility of split shifts (e.g. 4 hours in the morning and 4 hours in the evening).
Responsibilities:
Act as the primary contact for customers managing all technologyrelated issues and requests.
Adhere to established processes suggesting improvements where appropriate.
Ensure compliance with service standards including following security policies and business continuity plans.
Troubleshoot and support inbound customer contacts via phone chat email and selfservice platforms prioritizing proper ticketing and escalation procedures.
Provide status updates on incidents and follow up with customers to ensure issues are resolved to their satisfaction.
Maintain accurate records of interactions including customer information issues actions taken and ticket classifications.
Support major incident management and participate in knowledge management initiatives.
Build strong customer relationships acting as an escalation point when needed.
What you will need to succeed:
High school diploma or equivalent.
Training or certifications from a technical school are advantageous.
Previous experience in a service desk or customer service role is an asset.
Strong skills in Microsoft Office and general computer systems.
Experience troubleshooting mobile devices network connectivity and basic account administration including Active Directory is a plus.
Excellent interpersonal skills.
Excellent written and verbal communication skills.
Bilingual in English and French to support clients in both languages.
Ability to multitask work independently and collaborate effectively in a team environment.
Strong customer service orientation with a focus on problem resolution and customer satisfaction.
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# 160125
Employment Type
Full Time
Key Skills
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