System Administrator I - Global IT Service Delivery

We are looking for a System Administrator I Global IT Service Delivery to join the Global IT Service Desk team on our journey to always deliver amazing experiences.
The Global IT Service Desk team provides 24/7 support to Delivery Heros internal and external employees. Our goal is to provide employees with prompt and efficient support.  The culture is based on teamwork collaboration and a commitment to excellence.  

The responsibilities of the Global Service Desk include resolving tickets complying with SLAs user management of different applications and software issues Google and Slack Workspace Management Global communications managing incident tickets offering multichannel support ensuring security and compliance and promoting customer satisfaction. The role requires flexible availability proficiency in ITIL practices adaptability to emerging technologies and a focus on continuous improvement.

The longterm goals for the team are to improve employee satisfaction improve the efficiency of the service desk and automate as many processes as possible. The team has a significant impact on Delivery Hero by helping to ensure that employees can get the support they need to use the platform effectively. The team also helps to improve the efficiency of Delivery Heros operations by reducing the number of incidents and problems.

The most interesting part of the position is the opportunity to work with a talented team of professionals across the globe and make a real impact on Delivery Heros employees. This valuable position helps to improve the efficiency of Delivery Heros operations provides the opportunity to learn about different technologies and provides the opportunity to make a real impact on Delivery Heros employees.

In this role you will

• Provide an amazing customer support experience.

• Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation application use etc).

• Handle customer requests with Jira Slack and Mail

• Receive and respond to incoming IT support requests via email and slack.

• Interface and coordinate with other departments and take part in crossfunctional projects.

• Document and maintain system administration procedures and policies.

Qualifications :

• High ability to work independently and as part of a team.

• Analytical detailoriented and creative problemsolving skills.

• Proactive mindset and drive to find and address the root causes.

• High service orientation and ability to see the customers perspective.

• Good English knowledge

• Completed degree in Computer Science vocational training in Computer sciences or equivalent.

• Minimum 1 to 3 years of experience in System Administration and IT Tech Support.

• Active Directory AzureAD Google Suite and Slack user management knowledge.

Nice to have: 

• Experience working in an International Agile Environment

• Excellent problemsolving and troubleshooting skills

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• ITIL v4 foundation certification

Additional Information :

Who We Are: As the worlds pioneering local delivery platform our mission is to deliver an amazing experience fast easy and to your door. We operate in over 70 countries worldwide powered by tech designed by people. As one of Europes largest tech platforms headquartered in Berlin Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast take action and adapt. No matter where youre from or what you believe in we build we deliver we lead. We are Delivery Hero.

Whats in it for you: 

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for facetoface connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful mindboosting endorphins: Health Checkups Meditation Yoga Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.             

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading  delivery platform wed love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Fulltime