Manager Vendor Experience Onboarding Operations
Manager Vendor Experience Onboarding Operations
Posted on :
17-01-2025
Employer Active
1 Vacancy
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Job Description
Come onboard as a Manager Vendor Experience and play your part in shaping the Marketplace Experience for Singapore.
Main responsibilities:
- Onboarding & Activation: Be the country pointofcontact responsible for managing the performance of endtoend process for onboarding and activating new vendor partners ensuring timely and seamless integration onto the platform
- Scalable Processes: Partner with the functional team to develop scalable onboarding strategies to accommodate varying restaurant volumes ensuring efficiency and consistency
- Crossfunctional Collaboration: Work closely with crossfunctional teams and local Commercial to improve the onboarding experience and ensure vendors / restaurant partners are set up for success
- Operational Excellence: Identify operational bottlenecks propose effective solutions and implement best practices to drive efficiency reduce cycle times and enhance the onboarding process
Qualifications :
- 5 years of experience in program management operations or process optimisation with a focus on sales operations
- Strong understanding of program management methodologies and tools with handson experience delivering complex projects
- Exposure to managing crossfunctional teams and projects ideally in global or multimarket environments
- Ability to analyse data and use insights to drive decisionmaking and process improvement
- Experience in developing and enforcing policies and procedures to ensure operational integrity
- Ability to analyse large datasets using data analysis tools such as SQL Excel Python or similar would be an asset but not essential
Core Competencies
- Strong problemsolving and analytical skills with the ability to approach challenges strategically and creatively
- Excellent communication skills with the ability to engage and align stakeholders at all levels
- Demonstrated ability to work collaboratively with teams to achieve common goals
- Familiarity with Lean Six Sigma or other process improvement methodologies is a plus
Additional Information :
- A dynamic and challenging working environment with a steep learning curve
- Responsibility from day one in the leading food delivery company in the world
- The opportunity to be part of a happy high functioning and smart team
- Periodic fun engaging company events & team activities
- A company committed to developing you personally and professionally.
- A vibrant and international team with diverse backgrounds from all over the world
- A culture that empowers you to take full ownership of your work and career
Our parent company Delivery Hero is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40 markets in the world with 18000 employees and approximately 500000 restaurant partners.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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