User Support IT Technician
User Support IT Technician
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Salary Not Disclosed
1 Vacancy
Job Description
From its office in Sherbrooke CIMA is looking for a computer technician to provide user support locally and remotely (from the Sherbrooke office) for all CIMA offices. Working closely with the IT team and with the required supervision the technician will be called upon to provide technical support to users experiencing difficulties with hardware and applications. By joining our team the successful candidate will have the chance to develop in a professional and stimulating environment encouraging involvement in projects that may appeal to their fields of expertise and interest.
Primary Responsibilities
- Provide first and secondlevel onsite and remote support to customers for problems with hardware or software related to computer workstations peripherals telephony videoconferencing and mobile devices
- Handling of firstlevel remote support calls via the dedicated hotline
- Participate and get involved in tasks related to the computer park (setting up new workstations rotations updating moving equipment inventory etc.).
- Configure install and support equipment such as printers photocopiers and other peripherals
- Create capture and process requests with the ServiceDesk ticketing system
- Maintain good working communication with colleagues and customers
- Other tasks and responsibilities may be added depending on the employees development within the IT Services team
Qualifications :
- College diploma in computer science or equivalent
- Three (3) to five (5) years experience in the field of user support
- Fluency in spoken and written French and English. This position requires fundamental bilingual skills which will enable you to communicate effectively with our various national stakeholders.
- Mastery of Windows 11 AD and basic understanding of SCCM
- Good knowledge of Microsoft 365 support and cloud applications
- Be able to prioritize and manage time effectively
- Good learning skills and excellent customer service approach
- Ability to work independently in a team with minimal supervision
- Ability to prioritize and manage time effectively
- Adopt a respectful and professional attitude towards customers and colleagues
- Excellent analytical and problicenselemsolving skills
- Demonstrated experience in solving technical computer problems
- Has a car and a valid drivers
Additional Information :
Ethics and integrity are fundamental values at CIMA. That is why we are committed to ensuring equal access to resources and opportunities for candidates regardless of their identity (race ethnicity colour religion gender age disability sexual orientation gender identity or expression socioeconomic status or background etc.).
In keeping with the principles of employment equity we encourage all applications including but not limited to those from women Indigenous people people with disabilities and visible minorities. We also encourage candidates to complete the selfidentification form when applying for employment.
Accommodations are available on request. Your Business Partner will process your request.
Find out about The CIMA advantage CIMA.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
