SAP IS-Utilities ISU SAP Field Service Management FSM Consultant
SAP IS-Utilities ISU SAP Field Service Management FSM Consultant
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Job Description
Job Title: SAP ISUtilities (ISU) with SAP Field Service Management (FSM) Consultant
Location: Houston TX (Onsite MF)
Job Type: W2 Fulltime
Job Requirements:
As an SAP ISU (Industry Solution for Utilities) expert to work on a transformative integration between SAP ISU and SAP FSM (Field Service Management) delivering realtime endtoend solutions that significantly enhanced operations for utilities companies.
Business Case & Challenges:
For utilities companies managing field service operationswhether its meter reading maintenance or repairsrequires realtime data synchronization between field teams and backoffice systems. Traditionally this was a timeconsuming manual process prone to errors delays and inefficiencies.
Solution & Integration Benefits:
By integrating SAP ISU with SAP FSM we provided a seamless flow of information between the back office and field teams. This integration addressed several business challenges:
1. RealTime Data Exchange:
Service orders customer data and meter readings from SAP ISU are instantly available to field technicians through SAP FSM enabling faster decisionmaking and reducing manual interventions.
2. Optimized Workforce Management:
With realtime job scheduling and route optimization in SAP FSM field technicians are dispatched more efficiently reducing travel time and improving customer service response.
3. Improved Customer Satisfaction:
Integration enables faster issue resolution with technicians having immediate access to all relevant customer data and history. This leads to higher firsttime fix rates and improved customer experience.
4. Automated Billing & Invoicing:
As technicians complete jobs data is captured directly in SAP ISU eliminating the need for manual data entry. This automation ensures accurate realtime billing and invoicing for customers.
5. Enhanced Reporting & Analytics:
Both systems share realtime data providing utilities companies with comprehensive visibility into service performance operational bottlenecks and customer trends helping optimize future operations and strategy. Chief Architect:
- Qualification: Bachelors in science engineering or equivalent.
- Responsibilities: Focuses on innovation and thought leadership technology consulting COE/practice roadmap business planning and development new solution development alliance management knowledge management capability development project control and review IP building and management people management asset development governance sales support and project estimation1.
- Expected agnostic / multiple technical background with experience in Azure Cloud.
Employment Type
Full Time
