Project Lead Support
Project Lead Support
Posted on :
19-01-2025
Employer Active
1 Vacancy
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Job Description
Location: Bangalore
No. of Positions: 2
About Tyfone
Tyfone s mission is to build the best digital transformation platform in banking while innovating to bring delightful experiences. We deliver fintechlevel innovation and believe digital banking must advance at the pace of digital not at the pace of banking.
Tyfone is a leading provider of digital banking solutions. Our appeal is unique we collaborate closely with our customers and the banking ecosystem in an open approach coupled with a powerful user experience that helps get things done ! Everyone builds features not everyone builds relationships. We build both!
Requirements
- At Tyfone the Product Support team maintains our digital banking products.
- As a Project Lead you will be expected to triage and manage releases maintanence and projects.
- Keep the client posted provide technical and managerial leadership for the Product Support division.
- Should work with the Product Support team to plan the support/maintenance releases and guide the team as per the plan.
- Triage and manage incoming support tickets and keep the client posted.
Responsibilities
At Tyfone you will be responsible for:
At Tyfone you will be responsible for:
1. Daily triage of incoming tickets.
2. Lead and manage post rollout support of complex and high priority projects.
3. Responsible for understanding the product planning and monitoring the work keeping track of support/maintenance releases and resource availability.
4. Effectively communicate the plan to the team and get a buyin before starting the development work.
5. Interface with the various internal teams as needed to analyze the requirements assess the technical feasibility of various customer requests and issues.
6. Providing release status updates to customers and Tyfone Management.
7. Handle the team dynamics and conflicts efficiently without losing the focus of delivering the committed work.
8. Complete project life cycle management:
a. Triaging of incoming tickets
b. Planning & development
c. Progress tracking
d. Maintaining committed SLAs
e. Identifying risks and risk mitigation planning
f. Release planning
g. Ensuring that quality guidelines and recommendations are met
h. Prepares and presents the progress report to the management team
i. Documentation
9. Prioritizing and scheduling maintenance releases. Grooming backlog tickets and planning sprints
10. Keeping track of support/maintenance releases and resource availability
11. Facilitate release readiness reviews go/nogo meetings and postrelease retrospectives.
12. Highperforming candidates with a proven track record of success may have the opportunity to travel to the United States for workrelated purposes.
Qualifications:
1. Good and effective communication and leadership skills.
2. Good interpersonal skills to be able to relate with people or personnel from different units of the company
3. Good understanding of Jira Salesforce and SDLC
4. 4 years of work experience which should include
g. Ensuring that quality guidelines and recommendations are met
h. Prepares and presents the progress report to the management team
i. Documentation
9. Prioritizing and scheduling maintenance releases. Grooming backlog tickets and planning sprints
10. Keeping track of support/maintenance releases and resource availability
11. Facilitate release readiness reviews go/nogo meetings and postrelease retrospectives.
12. Highperforming candidates with a proven track record of success may have the opportunity to travel to the United States for workrelated purposes.
Qualifications:
1. Good and effective communication and leadership skills.
2. Good interpersonal skills to be able to relate with people or personnel from different units of the company
3. Good understanding of Jira Salesforce and SDLC
4. 4 years of work experience which should include
a. Developing and/or leading the development/support of medium to large web/mobile applications
b. 1 2 years of experience in leading crossfunctional teams and managing multiple projects endtoend
c. Certifications in Agile methodologies/PMP is desirable
5. Excellent numerical analytical and problemsolving skills
6. A good understanding and experience in building a different type of software applications (web mobile)
7. A good understanding of various technology stacks (ex: Java PHP JSP etc.)
8. A good understanding of the importance of usability and design for building a good product
9. Familiarity with JSON XML JavaScript HTML5 RESTful APIs RDBMS concepts will be helpful
10. Excellent understanding and experience of Agile Development process (Scrum) is a must
11. Experience in understanding of handling issue/bug triage
12. Experience managing multiple priorities and deadlines in a dynamic environment.
13. Graduation in Computer Science
Preferred Qualifications:
1. Experience with online and mobile banking applications.
2. Fintech experience at a multinational with US customers is strongly preferred.
3. Experience with scripting languages (e.g. Python Perl).
If you are a passionate problemsolver with a strong technical background and a commitment to delivering exceptional customer service we encourage you to apply for this exciting opportunity
5. Excellent numerical analytical and problemsolving skills
6. A good understanding and experience in building a different type of software applications (web mobile)
7. A good understanding of various technology stacks (ex: Java PHP JSP etc.)
8. A good understanding of the importance of usability and design for building a good product
9. Familiarity with JSON XML JavaScript HTML5 RESTful APIs RDBMS concepts will be helpful
10. Excellent understanding and experience of Agile Development process (Scrum) is a must
11. Experience in understanding of handling issue/bug triage
12. Experience managing multiple priorities and deadlines in a dynamic environment.
13. Graduation in Computer Science
Preferred Qualifications:
1. Experience with online and mobile banking applications.
2. Fintech experience at a multinational with US customers is strongly preferred.
3. Experience with scripting languages (e.g. Python Perl).
If you are a passionate problemsolver with a strong technical background and a commitment to delivering exceptional customer service we encourage you to apply for this exciting opportunity
Benefits
Experience: 4
Salary: As recommended
1. Good and effective communication and leadership skills. 2. Good interpersonal skills to be able to relate with people or personnel from different units of the company 3. Good understanding of Jira, Salesforce and SDLC 4. 4+ years of work experience which should include a. Developing and/or leading the development/support of medium to large web/mobile applications b. 1 -2 years of experience in leading cross-functional teams and managing multiple projects end-to-end c. Certifications in Agile methodologies/PMP is desirable 5. Excellent numerical, analytical, and problem-solving skills 6. A good understanding and experience in building a different type of software applications (web, mobile) 7. A good understanding of various technology stacks (ex: Java, PHP, JSP etc.) 8. A good understanding of the importance of usability and design for building a good product 9. Familiarity with JSON, XML, JavaScript, HTML5, RESTful APIs, RDBMS concepts will be helpful 10. Excellent understanding and experience of Agile Development process (Scrum) is a must 11. Experience in understanding of handling issue/bug triage 12. Experience managing multiple priorities and deadlines in a dynamic environment. 13. Graduation in Computer Science
Education
1. Good and effective communication and leadership skills. 2. Good interpersonal skills to be able to relate with people or personnel from different units of the company 3. Good understanding of Jira, Salesforce and SDLC 4. 4+ years of work experience which should include a. Developing and/or leading the development/support of medium to large web/mobile applications b. 1 -2 years of experience in leading cross-functional teams and managing multiple projects end-to-end c. Certifications in Agile
Employment Type
Full Time
Key Skills
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