Client Relations Scheduling Coordinator
Client Relations Scheduling Coordinator
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1-3years
35000 - 35000
1 Vacancy
Job Description
This is a remote position.
Responsibilities:
- Handling inbound calls emails and messages promptly and professionally.
- Managing bookings using our system confirming details and addressing changes or cancellations.
- Providing expert advice on our grooming services tailored to clients pets.
- Confirming client appointments via email SMS and phone to ensure they attend.
- Following up with new customers to seek feedback and create their future bookings.
- Escalating complex issues and ensuring customer satisfaction.
Requirements
- Experience:
- At least 1 year in appointment setting customer service or a call centre role.
- Experience in pet services or grooming is a plus.
- Skills:
- Excellent verbal and written communication in English.
- Proficiency with CRM systems and booking software.
- Strong organizational and problemsolving skills.
- Attributes:
- Professional empathetic and solutionoriented approach.
- Ability to manage high call volumes and maintain accuracy under pressure.
- Intelligent and wellspoken with a neutral accent.
Additional Details
- Will receive training on services booking platform and tone of voice.
- KPIs include booking accuracy customer satisfaction and first call resolution.
- Access to support for escalations or complex queries.
Benefits
- 10 days annual leave credits
- 5 days of sick leave
Experience: At least 1 year in appointment setting, customer service or a call centre role. Experience in pet services or grooming is a plus. Skills: Excellent verbal and written communication in English. Proficiency with CRM systems and booking software. Strong organizational and problem-solving skills. Attributes: Professional, empathetic, and solution-oriented approach. Ability to manage high call volumes and maintain accuracy under pressure. Intelligent and well-spoken, with a neutral accent. Additional Details Will receive training on services, booking platform, and tone of voice. KPIs include booking accuracy, customer satisfaction, and first call resolution. Access to support for escalations or complex queries.
Employment Type
Full Time
