IT Technician and Support Specialist
IT Technician and Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
CyberArk is seeking a full time IT Technician and Support Specialist. As an IT Technician and Support Specialist you will maintain and provide support of computer systems and networks for the companys employees around the globe. You will be required to solve technical IT and applications problems either over the phone or in person. The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills excellent organizational skills and ability to work on multiple tasks at the same time.
This role will work as part of the IT Service and Support team but must demonstrate ability to work on activities and projects that he/she will be accountable for with excellent organizational and prioritization skills.
Responsabilities:
- Monitoring maintaining troubleshooting computer systems and networks problems
- Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
- Active directory maintenance
- Office 365 and corporate software related support
- Install and set up laptops printers operating systems and applications (and other necessary equipment)
- Image computers according to specification using SCCM/JAMF/MDM
- Supporting the rollout of new applications and hardware
- Repair and support equipment as necessary
- Act as the security liaison; adhering to the security guidelines and ensuring employees are following the company security policies and procedures.
- Ad hoc tasks as needed
Qualifications :
- Min. of 3 years prior experience as an IT support engineer
- Strong knowledge of Microsoft Windows operating system Microsoft Office products
- Mac operating system and Mac management Advantage
- Excellent communication and customer service skills
- Able to rapidly establish a good working relationship other colleague
- Ability to listen and engage with people at all levels in a confident manner
- Excellent time management skills
- Team player
- Hardworking and flexible with the ability to work under pressure
Additional Information :
We are proud to foster a diverse and inclusive workplace where every individuals unique background perspective and contribution is celebrated. We believe that by embracing diversity we drive innovation and create a stronger more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race colour age religion sex sexual orientation gender identity or disability. Upon conditional offer of employment candidates are required to complete a comprehensive background check as per our internal policy.
CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
