The Collections Officer at Pay Later Travel is primarily responsible for overseeing the companys Accounts Receivable operations. The ideal candidate will have a strong background in AR with a focus on collections ensuring timely payments and maintaining positive customer relationships.
Key Responsibilities:
Accounts Receivable Management
Oversee invoicing payment collection and account reconciliation processes.
Monitor customer accounts for nonpayments delayed payments and other irregularities.
Engage with clients to resolve billing disputes and negotiate payment plans if necessary.
Generate regular reports on AR performance outstanding balances and collection metrics.
Collections
Implement effective collection strategies to reduce outstanding receivable delinquencies.
Regularly review and prioritize collection activities based on aged AR reports.
Maintain detailed records of collection activities including phone calls emails and letters.
Collaborate with the legal department or external collection agencies if necessary.
Client Relations
Maintain strong relationships with clients ensuring open communication channels.
Address and resolve any complaints or issues related to invoicing and payments promptly.
Collaborate with the sales and customer service teams to ensure integrated client management.
Continuous Improvement
Identify opportunities to streamline AR and collection processes.
Stay updated on best practices in the AR and collections industries attending relevant training and workshops.
Requirements
Bachelors degree in Finance Accounting or related field.
2 years of experience in Accounts Receivable with a focus on collections.
Strong analytical problemsolving and organizational skills.
Excellent verbal and written communication skills.
Proficiency with accounting software and tools.
Prioritizing candidates who are available to work during/either the 6:00 AM 3:00 PM or the 10:00 PM 7:00 AM MNL shifts.
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