Travel Coordinator
Travel Coordinator
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37000 - 40000
1 Vacancy
Job Description
RESPONSIBILITIES
- Provide helpful and friendly support to customers via phone chat and email.
- Listen to customer requests answer questions and assist with travel bookings and changes.
- Share clear and accurate information about fares airline policies and travel restrictions.
- Process booking adjustments like changes cancellations and credits with care.
- Help customers with refunds using simple tools and working directly with airlines and agents when needed.
- Handle travel documents like tickets and itineraries making sure everything is correct and sent on time.
- Resolve customer concerns and find solutions ensuring a positive outcome.
Requirements
- Experience using the Sabre system for ticketing and booking (required).
- Familiarity with revalidations reissues and travel documents like EMDs.
- Comfortable working with airlines or wholesalers to resolve issues when needed.
- Background in IATA is a bonus but not required!
SKILLS & QUALITIES
- A commitment to delivering excellent customer service.
- Strong written and spoken English (Australian or American).
- Attention to detail and accuracy in your work.
- A positive attitude and enthusiasm for learning and travel.
- Great time management and multitasking skills in a busy environment.
- Ability to work independently while also being a supportive team player.
Employment Type
Full Time
