Process Associate
Process Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Duties and Responsibilities
Work in the Business Operations team to service top US clients to fight prevent and recover revenue lost due to chargebacks
Review cases due to credit card fraud and investigate the case to find a solution
Processing and disputing credit card charge backs and inquiries to recover funds including investigations of Chargebacks and communications with external partners
Engaging with both internal and external stakeholders to assist with investigation to root cause of losses
Tracking and maintaining fraud incident reports and other related analysis
Work with clients to collect and document information that may be used in resolving outstanding disputes
Ensure that all chargeback activities are handled in accordance with regulatory requirements
Compile the figures from various databases to build the team monthly chargeback report
Validating chargeback report by utilizing internal and external software systems
Providing support for special projects as required
Ensuring adherence to quality parameters
Analyze and develop service improvement strategies in response to client feedback
Support in complaint monitoring and effective and timely complaint resolution
Requirements
Good knowledge of MS Office programs including Word Outlook Excel and PowerPoint and PDF and ability to run reports and analyze large data sets
Be a good team player and collaborate well with others with respect and dignity
Good verbal and written communication skills
Ability to interact with client and team members in a professional and respectful manner
Proven ability to multitask handle stressful situations and deadline pressures
Work schedule flexibility an absolute requirement based on business needs of a multishift operation
Problemsolving skills. Accuracy and attention to detail
Should be creative systematic and fast learner
Strong oral and written competency and Minimum 1 to 2 years of relevant work experience.
Good knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint and PDF and ability to run reports and analyze large data sets Be a good team player and collaborate well with others with respect and dignity Good verbal and written communication skills Ability to interact with client and team members in a professional and respectful manner Proven ability to multi-task, handle stressful situations and deadline pressures Work schedule flexibility an absolute requirement based on business needs of a multi-shift operation Problem-solving skills. Accuracy and attention to detail Should be creative, systematic and fast learner Strong oral and written competency and Minimum 1 to 2 years of relevant work experience.
Education
Any Graduate
Employment Type
Full Time
