Tier 3 Tech Support Agent
Tier 3 Tech Support Agent
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Job Description
Empowering Careers Connecting Talent Where Your Future Thrives!
At Emapta we re more than just a workplace we re a vibrant community where careers flourish and ambitions take flight. As a leading outsourcing specialist we connect top talent with global opportunities empowering individuals to grow professionally and personally. With over a decade of expertise and a teamfirst culture Emapta provides exceptional support toptier facilities and a dynamic work environment that celebrates collaboration and innovation. Join us to work with the best learn from the brightest and achieve your career goals while enjoying worklife balance. Your journey to success begins here at Emapta where potential meets possibility.
Job Description
As a Tier 3 Tech Support Agent you ll serve as a vital escalation point for advanced technical issues drive process improvements and proactively enhance operational efficiency. This role offers the chance to lead impactful initiatives and expand your expertise across various technologies while delivering toptier technical solutions.
Job Overview:
Shift: Night Shift (Mon Fri 10:00 PM to 06:00 AM Weekends Off)
Work Setup: Remote/Work From Home
- Be an escalation point for issues and requests that cannot be serviced by other groups working issue to resolution improving upon process procedure and knowledge to reduce future escalations.
- Be a member of project teams in the delivery of activities to support ontime and onbudget completion.
- Continuously identify and own problems and/or opportunities for improvement working toward developing and deploying temporary and permanent fixes.
- Continually develop and enhance technical operating procedures and documentation to improve upon efficiency and effectiveness of operations.
- Conduct technical peer reviews of change plans and activities providing recommendations guidance and authorization as appropriate.
- Proactive monitoring: continuously identify opportunities to automate and optimize the environment
- Crosstraining in database management technologies or Linux systems to expand expertise across multiple platforms while enhancing knowledge of scripting languages such as Python PowerShell SQL and Ansible.
Requirements
The Qualifications We Seek:
Competencies:
- Advanced analytical statistical and problemsolving skills.
- Sound judgment and decisionmaking skills.
- Strong commitment to customer satisfaction and quality.
- Resultsdriven selfmotivated and capable of working independently.
- Advanced communication skills with project teams and management.
- Proficiency in Microsoft Office applications.
Education:
- Bachelor s Degree (or higher) or 4 years of professional work experience required.
- Associatelevel or higher certification in Microsoft Dynamics AX any RDBMS or OS preferred.
Experience:
- 3 years of tech experience in Microsoft Dynamics AX SQL Server Oracle PostgreSQL Linux PowerShell Python Ansible or Infor ERP Baan required.
- ITIL V3 foundation certification is a bonus.
Benefits
Exciting Perks Await!
- Competitive Package
- Medical Life Insurance
- Permanent Remote Work Arrangement
- Standard Government and Emapta Benefits
- Access to Modern and WellEquipped Offices
- Fun Employee Engagement Activities
- Mentorship and Exposure to Global Leaders
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
Welcome to Emapta Sri Lanka Your Gateway to Professional Excellence!
At Emapta we believe in aligning your career aspirations with the stability of our growing organization. Join a vibrant community of tech professionals passionate about making a global impact while thriving in the rich cultural tapestry of Sri Lanka. With over 800 international partners offering premium remote opportunities Emapta bridges the gap between local talent and global success empowering you to achieve your dreams without leaving home.
#EmaptaExperience
The Qualifications We Seek: Competencies: Advanced analytical, statistical, and problem-solving skills. Sound judgment and decision-making skills. Strong commitment to customer satisfaction and quality. Results-driven, self-motivated, and capable of working independently. Advanced communication skills with project teams and management. Proficiency in Microsoft Office applications. Education: Bachelor s Degree (or higher) or 4+ years of professional work experience required. Associate-level or higher certification in Microsoft Dynamics AX, any RDBMS, or OS preferred. Experience: 3+ years of tech experience in Microsoft Dynamics AX, SQL Server, Oracle, PostgreSQL, Linux, PowerShell, Python, Ansible, or Infor ERP Baan required. ITIL V3 foundation certification is a bonus.
Employment Type
Full Time
