RQ08574 - Solutions Designer - CRM - Senior

Deliverables:

• IT Solution Development Environment setup Configuration customization
  

Responsibilities:

• Configure/ customize a Salesforce solution (Field Service Modules)and integrate Salesforce with other applications using web services or other mechanisms to fulfil the business need as explained in the project background section above.
  
• Planning implementing and supporting Salesforce solution for coroners
  
• Documenting processes Architectural documents (e.g. Information Architecture Solution Architecture document etc.)/ logical/ conceptual design and leading the Architectural governance checkpoints artifacts and approvals in line with Government of Ontario Information and Technology Standards.
  
• Collaborate with IT Professionals throughout the Software Development Life Cycle
  
• Report progress on deliverables to team project leads and management including proactively raising risks/issues with migrations.
  
• Manage issues and User Stories in DevOps
  
• Conduct root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
  
• Acts as the technical advisor/expert.
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• SalesForce Field Service experience
  

Skill Set Requirements:

• Able to quickly integrate new concepts and easily understand business needs
  
• Evaluating which Salesforce components and other technology products and frameworks to be used.
  
• Experience with building Salesforce Field Service solutions based on user stories and low level designs.
  
• Adhere to defined coding standards and develop wellstructured maintainable and easy to understand code.
  
• Strong experience delivering products in Agile/Scrum mode.
  
• Map Salesforce capabilities features and best practices against business and technical requirements by performing fitgap analysis against Salesforce Service cloud community available tools available within AppExchange and Salesforce Platform
  
• Design develop implement configure maintain administer and integrate solutions on Salesforce Lightning Cloud platform (LWC)
  
• Handson knowledge of Apex lightning VisualForce Salesforce APIs data loaders SOQL SOSL and web services
  
• Strong understanding of Salesforce security model including sharing rules roles profiles sharing settings etc.
  
• Build integrations between Salesforce and external applications using REST SOAP APIs Auth and Single SignOn
  
• Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX Jenkins and ANT
  
• Experience with deployment tools such as GitLab Jenkins etc.
  
• Experience with Government of Ontario Information and Technology Standards
  
• Experience completing Enterprise Architecture documentation e.g. Information Architecture Document Solution Architecture Document.
  
• 5 years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code.
  
• Certified Salesforce Platform Developer I or equivalent experience
  
• Salesforce Certified OmniStudio Developer
  
• Salesforce Certified Experience Cloud Consultant
  
• Salesforce Certified Administrator
  

Salesforce Experience (Field Services):

• 5 years of experience (including recent experience) solutioning and handson configuring in Salesforce
  
• Salesforce Certified Platform Developer I
  
• Salesforce Certified OmniStudio Developer
  
• Salesforce Certified Experience Cloud Consultant
  
• Salesforce Certified Administrator
  

Design Analysis Development and Configuration:

• Demonstrated experience supporting developing maintaining and configurating Salesforce Field Service solutions.
  
• Handson experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments.
  
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms.
  
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts.
  
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
  
• Demonstrated experience documenting build books working with staff on actual implementation document performance measures of the new environments.
  
• Experience conducting fit/gap analysis between highlevel requirements and Salesforce Public Sector capabilities.
  
• Experience conducting diagnostics and determining methods to help incident management.
  
• Experience implementing AODA compliant solutions.
  
• Strong understanding of Salesforce security model including sharing rules roles profiles sharing settings etc.
  
• Build integrations between Salesforce and external applications using REST SOAP APIs Auth and Single SignOn
  

Communication Consultation and Collaboration Skills:

• Excellent analytical problem solving and decisionmaking skills.
  
• Excellent communication skills both written and verbal
  
• Experience reporting progress on deliverables to team project leads and management including proactively raising risks/issues with mitigations.
  
• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete.
  
• Experience documenting processes and technical designs and updating build books
  
• Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process.
  
• Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy.
  

Agile Experience:

• Experience with Agile scrum methodologies
  
• Demonstrated experience with agile sprint management bug tracking and testing life cycle management using Azure DevOps
  
• Thorough understanding of SDLC specifically DEV processes in agile development environments
  

Public Sector Experience:

• Previous experience working in Government or Public Sector organizations.