Customer Service Manager
Customer Service Manager
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1 Vacancy
Job Description
About Us
At The/Studio our vision is to empower individuals regardless of their expertise to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering topquality customized products that not only exceed expectations but also provide a seamless and aweinspiring experience via our exceptional team and AIintegrated systems. By shouldering the manufacturing burdens we liberate our customers to focus on their true passions driving them towards remarkable success and fulfillment. Together we turn dreams into tangible realities and shape a world where creativity knows no bounds.
Our headquarters are in Los Angeles California but we are a truly global company with teammembers across the U.S. Europe South America Africa and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the worlds best talent.
All roles at The/Studio are 100% remote from anywhere in the world as long as you have all your tools and a fast stable internet connection!
We know that some applicants will not meet all the requirements so we encourage you to apply anyway so we can determine if something else might be a good fit!
The Role
As a Customer Service Manager you will play a key role in leading our customer service team ensuring efficient highquality service delivery and helping us maintain our reputation for outstanding client relationships. You will oversee the team responsible for answering inquiries resolving issues and supporting our clients throughout their journey with us. You will be a critical liaison between the customer service department and other teams working to continuously improve processes and enhance the overall client experience.
Responsibilities:
Lead mentor and manage the daytoday operations of the Customer Service team.
Train and develop team members to ensure they have the tools and knowledge to perform at their best.
Act as an escalation point for complex or highpriority customer issues working closely with customers to resolve concerns efficiently.
Monitor customer interactions and feedback to identify trends opportunities for improvement and potential areas of innovation.
Work with crossfunctional teams (Sales Marketing Design and Operations) to ensure customer expectations are met and exceeded.
Develop and implement best practices for customer service processes and workflows.
Analyze customer service metrics to track team performance and customer satisfaction providing regular reporting to leadership.
Drive initiatives to enhance customer loyalty satisfaction and retention.
Create and maintain detailed customer service documentation FAQs and knowledge base content.
Foster a positive solutionoriented work environment ensuring the team feels supported and empowered.
Qualifications:
5 years of experience in customer service with at least 2 years in a leadership or managerial role.
Strong experience managing a team and fostering a collaborative customercentric culture.
Excellent communication skills both written and verbal with the ability to engage clients and teams effectively.
Strong problemsolving and conflict resolution skills.
Ability to work under pressure and manage multiple priorities in a fastpaced environment.
Familiarity with customer service platforms and CRM tools.
A passion for delivering exceptional service and building lasting client relationships.
Prior experience in a creative or designdriven environment is a plus.
Strong organizational skills and attention to detail.
Willingness to work US business hours.
Required language(s): English
The/Studios Company Values
Intellectually curious possesses a natural disposition and comfort to ask questions challenge the status quo and a desire to get to the bottom of things if they see something not quite right
Selfmotivated with a meaningful reason to deliver excellence
Good communication skills that enhance collaboration minimize misunderstandings and at a frequency that is appropriate for a remote team
Radical candor Coachable accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable
Operates with a level of urgency values immediate action where prudent enables quick decisionmaking swift problemsolving and seizing opportunities in a dynamic business environment
Natural customer centricity has an affinity to always start their train of thought or analysis with the customers perspective bias towards talking to the customer to understand them
Resultsdriven focuses on achieving and exceeding measurable objectives
Our Typical Hiring Process
Submit an application. IMPORTANT: Please submit your resume/CV in English
Initial Chat with Global Recruiter
Hiring Manager Interview
Assessment/Case Study if applicable
Final Interview
Note that every role is different so the process may vary depending on the requirements of the role. Regardless of the result we always inform candidates via email.
At The/Studio we know that our Companys strength lies in the diversity of our team. The/Studio is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair inclusive and equitable workplace free from discrimination harassment and retaliation.
Employment Type
Full Time
