Bilingual Customer Service Representative
Bilingual Customer Service Representative
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1 Vacancy
Job Description
Job description
We are VirtuallyinCredible a company committed to living and loving life. We started out with just 1 Virtual Assistant and now we have over a thousand virtual assistants collectively working at home with us.
We are seeking a Bilingual (English and Spanish) Customer Service Representative to handle inbound and outbound calls from clients. You will respond to client s inquiries provide accurate information and resolve client complaints. This role necessitates a customercentric perspective strong organizational skills and exceptional communication abilities.
Responsibilities:
- Handle inbound calls from clients with professionalism and a customerfirst attitude
- Respond to clients inquiries provide accurate information and provide resolution
- Handle and resolve client complaints in a professional and timely manner
- Collaborate with other departments to address client needs and provide uptodate information
- Meet or exceed customer service performance metrics including response time and customer satisfaction scores
- Comply with clientspecific Standard Operating Procedures in handling customer transactions
- Proactively keep him/herself updated with changes in Standard Operating Procedures and guidelines
- Comply with VirtuallyinCredible s set of guidelines in the fulfillment of daily tasks
- Effectively represent VirtuallyinCredible s core values to anyone within or outside of the company.
- Provide data and information to the leadership team as required.
- Perform additional/other services that may be required from time to time which may or may not be related to the primary obligations stated above.
Requirements
Qualifications:
- 2 years of experience in inbound/outbound US Telco voice accounts
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and proactively solve problems.
- Exceptional attention to detail and commitment to quality.
- Fluent in spoken and written English
- Good American accent
- Quiet home office work environment
- Willing to work on the graveyard shift
- Fast and reliable internet connection of at least 10MBPS with internet backup available
- Dependable electricity with power backup available
- At least 8gen i3 processors 8GB RAM and Windows or MAC SSD Disc
Benefits
- Enjoy the freedom of permanent work from home while maintaining a healthy worklife balance.
- Receive paid training to set you up for success from day one.
- Annual performance appraisals designed to recognize your achievements and support your career growth.
- Get a free noisecancelling headset to create the perfect work environment.
- Take advantage of holiday pay to enjoy your welldeserved time off.
- Earn overtime pay when youre willing to go the extra mile.
- Receive a generous referral bonus per hire for recommending great talent.
- Celebrate your hard work with a rewarding yearend bonus!
Employment Type
Full Time
