German Customer Support - Malta
German Customer Support - Malta
Posted on :
03-02-2025
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1 Vacancy
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Job Description
Join us in creating a safer online environment!
Were looking for Germanspeaking Customer Support & Content Moderation Agents to join our team in sunny Malta.
Role Overview:
- Customer Support (70%): Handle customer inquiries and complaints via email and live chat (no phone calls).
- Content Moderation (30%): Review marketplace/app content to ensure compliance with guidelines and local laws fostering a secure online space.
Key Responsibilities:
- Respond professionally to customer queries.
- Review and moderate images accounts and textbased content.
- Escalate policy violations and fraud cases.
- Participate in training and support multiple workflows when needed.
Requirements:
- Languages: Native German and fluent English.
- Skills: Basic knowledge of MS Office (Excel Word).
- No prior experience required just a cando attitude attention to detail and a passion for learning.
Working Schedule:
- Rotational shifts: 7:00 AM 3:30 PM or 3:30 PM 12:00 AM (5 days/week).
Salary & Benefits:
- Salary: Competitive
- Bonuses: Up to 200 every 6 months based on performance.
- Additional Support: 130 quarterly government benefit.
- Contract: Indefinite.
Perks:
- Full training (2 weeks onsite).
- Health insurance (after 6 months).
- Career progression opportunities.
- Relocation package:
- Airport pickup and initial hotel stay (up to 3 weeks).
- Up to 200 flight reimbursement (after probation).
Employment Type
Full Time
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