Applications Microsoft Team Lead

The success of our Applications Managed Services Team is built on the Trust relationship between them and their clients. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff which should then translate into excellent financial performance. The role of the Applications Managed Services Team Lead will sit in our Service Reliability Group (SRG). At a high level you will have responsibility for people development managing the output and quality of your delivery team collaborating across the wider SRG management team assisting in the identification and execution of sales opportunities and building and maintaining solid relationships with your customers in order to continue to consistently deliver high satisfaction ratings.

Roles & Responsibilities Empowered People

• People management e.g. 1:1s performance reviews career development mentoring etc
• Assuring the quality of your teams delivery implementing corrective measures as needed
• Team resourcing working in collaboration with wider SRG Management team
• Team recruitment working in collaboration with wider SRG Management team
• Influencing positive quarterly Trust & Empowerment scores for your team

Customer Success

• Work with Delivery Manager(s) / Portfolio Director(s) / Customer Success Manager / Practice Head as appropriate to agree strategy for assigned accounts
• Input to service design and support for service implementation using technologies associated with your team
• Maintain standards for ISO20000 compliance & best practices across the team
• Manage customer escalations issues problems and requirements
• Identify and progress the Continual Service Improvement initiative
• Manage business risk and knowledge to ensure business continuity
• Achieve targets and improvement initiatives for customer satisfaction
• Drive and assure Knowledge Management creation and maintenance across your team

Strong Organisation

• Explore and drive opportunities within existing customers for new/ additional work
• Scoping out work in a presales engagement with our customers to understand what we can deliver using the wide tech stack experience that the team possesses
• Work with sales to develop new opportunities both with new and existing customers
• On the ground technical support / delivery using available capacity

Qualifications :

Technical Skills

1 Successful candidate will have a deep technical background in at least one of the following technology stacks:

• PHP: Knowledge of PHP frameworks (e.g. Laravel Symfony) and web development fundamentals (HTML CSS JavaScript).
• Java: Expertise in Java frameworks (e.g. Spring Hibernate) microservices architecture and RESTful APIs
• Oracle Applications: Understanding of Oracle databases Oracle Cloud and related enterprise applications.
• Front end: React OutSystems Python etc
• OpenSource Tools: Familiarity with popular opensource tools and platforms such as Docker Kubernetes and various CI/CD tools.

2. DevOps Practices: Proficiency in DevOps tools and practices including continuous integration/continuous deployment (CI/CD) infrastructure as code (IaC) and containerization.

3. Security and Compliance: Knowledge of security best practices and compliance standards relevant to the technologies in use.

Managerial Skills

1. Team Leadership: Strong leadership skills to motivate and guide your team fostering a collaborative and productive work environment.

2. Strategic Planning: Capability to align Microsoft technology strategies with business goals ensuring that initiatives support overall organizational objectives.

3. Risk Management: Identifying potential risks and developing mitigation strategies to ensure smooth operations.

4. Issue Resolution: Ability to identify and remediate issues and escalations quickly and effectively with mitigation measures identified and implemented to futureproof against similar recurrences.

5. Relationship Building: Ability to foster strong relationships across both the SRG management team and wider Version 1 business

Career Management and Succession Planning Skills

1. Mentorship and Coaching: Ability to guide team members in their career development providing regular feedback and helping them set and achieve professional goals.

2. Performance Management: Skills in evaluating employee performance conducting appraisals and identifying areas for improvement and growth.

3. Training and Development: Knowledge of creating and implementing training programs to enhance the skills and capabilities of team members leveraging platforms like Microsoft Learn.

4. Employee Engagement: Techniques to keep team members motivated and engaged fostering a positive and productive work environment.

5. Talent Identification: Ability to recognize and nurture highpotential employees who can take on critical roles in the future.

6. Strategic Planning for Succession: Developing longterm plans to ensure the continuity of leadership and critical roles within the team.

7. Knowledge Transfer: Ensuring that essential knowledge and skills are passed on to successors through structured handover processes and documentation.

8. Knowledge Management: Ensure creation of knowledge articles in ITSM tool.

9. Diversity and Inclusion: Promoting a diverse and inclusive workplace to ensure a broad range of perspectives and ideas in leadership roles.

Additional Interpersonal Skills

1. Transparency: Being open about career paths and succession plans to build trust and clarity within the team especially when working with Microsoft technologies.

2. Empowerment: Encouraging team members to take ownership of their career progression and providing them with the resources and support they need such as access to Microsoft Learn and other training platforms.

3. Celebrating Milestones: Recognizing and celebrating significant achievements and milestones in employees career development particularly in mastering new Microsoft tools and certifications

4. Collaboration

5. Ability to manage competing demands in a fastpaced environment

Additional Information :

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability. 

One of our standout advantages is the ability to work with a hybrid schedule along with business travel allowing our employees to strike a balance between work and life. We also offer a range of techrelated benefits including an innovative Tech Scheme to help keep our team members uptodate with the latest technology. 

We prioritise the health and safety of our employees providing private medical and life insurance coverage as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations including AWS Microsoft Oracle and Red Hat. 

Our employeedesigned Profit Share scheme divides a portion of our companys profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential offering Pathways Career Development Quarterly a programme designed to support professional growth.

#L1BS1

Remote Work :

No

Employment Type :

Fulltime