ReceptionistCustomer Service
ReceptionistCustomer Service
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Job Description
While age is not important your attitude is so we are looking for a hardworking individual with a can do attitude to grow with us.
This is a parttime role (min. of 6 hrs per day) with a growing company which will evolve into a fulltime position.
Requirements
- Demonstrate a willingness to call existing clients on a daily basis to secure new orders
- Proactive and effectively manage client orders and followups
- Ensure all leads are entered into the CRM effectively ensuring detailed notes are logged along with the phone calls
- Set reminders and followups as required
- Schedule and track orders manage freight and delivery and keep the client fully informed
- Provide Face to Face & Phone support in a courteous & professional manner
- Provide effective and timely follow up of all client queries to ensure all customer needs are met &/or exceeded
- Maintain professional internal and external relationships that meet company core values
- Proactively establish and maintain effective working team relationships with all departments
- You do not need a university degree just common sense
- You must be 100% fluent in English &
- LIVE IN AUSTRALIA ON THE GOLD COAST (or moving here soon).
- This is NOT A REMOTE JOB!
Benefits
The Culture:
We are a privately owned company with an inground culture to Under Promise & Over Deliver . We strive to excel in everything we do and this way we get our best referrals from our happy clients. You may also enjoy our team lunches & other activities as our staff are our biggest asset.
The Opportunity:
This is an opportunity to work with a professional wellestablished company with a wide range of existing clients plus expand into larger contracts as we grow.
Demonstrate a willingness to call existing clients on a daily basis to secure new orders. Proactive and effectively manage client orders and follow-ups Ensure all leads are entered into the CRM effectively Ensure detailed notes are logged along with the phone calls Set reminders and follow-ups as required Schedule and track orders, manage freight and delivery and keep the client fully informed Working closely with the MD & VMA Promo Manager so as to optimise effective and proactive support on a regular basis to ensure all customer needs are met &/or exceeded Provide Face to Face & Phone support in a courteous & professional manner Provide effective and timely follow up of all client queries Liaise with stakeholders to ensure clients receive appropriate support documentation as required Maintain contact with all new & existing clients in the market area to ensure high levels of Client Satisfaction Demonstrate ability to interact and cooperate with all company employees Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity Maintain professional internal and external relationships that meet company core values Proactively establish and maintain effective working team relationships with all departments You do not need a university degree - just common sense. ***IMPORTANT***: You must be 100% fluent in English YOU MUST LIVE IN AUSTRALIA ON THE GOLD COAST (or moving here soon). THIS IS NOT A REMOTE JOB!
Education
N/a
Employment Type
Full Time
