Lead Software Engineer - Systems

About the role:

As a Lead Software Engineer Systems you will focus on building nextgeneration platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this.You will have an opportunity to redefine customer experiences by building systems that are millisecond efficient always available and working at internet scale. If you are the kind of engineer who is passionate about building systems have a good eye for analysis and a mind that can think outside the box we want to talk to you.

Do you wanna take on solving some cool and complex DistributedSystems/BigData problems at scale

At Freshworks are building next gen CRM Support & IT Automation Sales & Marketing SaaS products/services & related platform/Foundationservices for the Small and Midmarket customers across the globe. We have about 32K customers (Small/Medium size Organizations) across 140 countries with 10 SaaS product offerings. We also deal with 20TB of logs/day where we have some really cool and interesting problems to solve with our Search / Relevance Engineering. We deal with 1B Messages with 300K/Min and 5B conversations with 6M/Day where our Chat Bot and Messaging solutions have to deal with competing with the best in the world. On Data Engineering and Analytics side we have some complex problems to solve with the rate at which we are growing in dealing with challenges like 5M Db Reads/min 700K reqs/Min 600M users and pushing the limits of Cloud Services The Freshworks (FW) Engineering Platforms today broadly serves as a key stakeholder to the FW product teams developers and the customers. The Freshworks platform enables developers partners and customers to customize integrate and automate business workflows for support CRM and IT use cases.

The very purpose of the FW Platforms team is to build efficiency bring in agility into product development enable services to scale and improve performance and thereby provide a seamless experience to our customers. In order to achieve this the Platforms teams work very closely with our internal stakeholders and align to their goals the Product teams the Customer facing teams(Sales Customer Success Onboarding teams).

Some of the key themes include providing a Unified Freshworks Experience being midmarket ready and providing smart analytics. This group is looking for a Lead Systems Engineer who is a very optimised solution oriented with a vision of the impact of the code in the overall software development life cycle.

Our System engineers build the APIs / Services / Features to support these complex scenarios and seamlessly scale and perform for current and future rapid growth we are experiencing. We work in solving some of the problems as common platform/foundationservices engineering where we take on problems across products from building SSO Containerization Reliable deployment working in Agile mode. Our engineering takes pride in delivering some inspiring and fresh experiences for our customers and their business/customers.

As a Lead Systems Engineer you will design and implement multitier (DB services and the web) software applications and document test fix and enhance systems when needed. In your agile team you will closely work with engineers architects managers design QA and operations teams and create solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. In this role you will also lead and mentor team members across functions. You will also be implementing and supporting compliance to Freshworks compliance and information security processes.

Responsibilities:

Platform teams tend to be small but selfsufficient. You will have a large scope of responsibilities.

They also tend not to have any QA or Ops personnel. Design Develop Maintain software Be able to plan and execute goals Assist Product Owners with planning and roadmaps Lead a team of 24 engineers

Strong communication skills a must

Platform services exist to be used by other teams in Freshworks Platform Leads will be the face of their service Important goal of a platform service is increasing its adoption Leads will communicate and coordinate with other teams across Freshworks Mentoring other engineers in the team

Strong opinions on engineering best practices You will own systems that take high scale and are capable of scaling to greater heights Ensure 99.99% availability of your production systems Ensure 99.999% uptime of your production systems

Must Have:

Overall 610 years of Experience Should have a good knowledge of OOPS concepts.

Must be comfortable with Design Patterns and SOLID principles Strong testing habits passionate towards unit testing and TDD.

Extensive experience in Agile methodologies

Expertise in one or more programming languages like Java C C C# Ruby Python Golang

Good understanding of data structures Strong understanding of HTTP and REST principles

Must have experience with InterProcess Communication this can be Unix IPC SOAP Web Services or microservices.

Experience handling Production workloads with experience handling production issues Strong CI/CD experience Devops knowledge Infra knowledge of popular internet serving applications Good understanding of multithreading and concurrency primitives

Strong design skills Ability to breakdown a problem Cloud/SaaS experience Good understanding of RDBMS like MySQL PostgreSQL MSSQL OracleDB

Strong knowledge of git Strong analytical and problem solving skills Good to have: Prior experience leading a team Experience with NoSQL technologies like Mongo CassandraDB DynamoDB Supporting Production issues brought up by end customers

Keeping up to date with the cutting edge of technologies Familiarity with GitHub a plus

Experience using static code analyzer tools like SonarQube Rubocop checkstyle

Experience using APM tools like DataDog NewRelic Expertise in Java

Qualifications :

Coding Datastructures Algorithms System Design and Architecture Distributed Systems AWS Devops C/CD Maintenance Bug fixes Performance Engineering Team mentoring/handling

Additional Information :

All your information will be kept confidential according to EEO guidelines.

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Fulltime