We are looking for Manager Collections in Chennai (US shift only). You need to lead all the activities related to Cash and Collections domain Balance Cash related to collections and dispute management implement & enforce to strategy Interaction with end customers via Calls and Emails for collecting pass due amounts.
Note: This role is currently an IC with no people reporting responsibilities however as the team and scope grows this will evolve to become a people manager role.
- Meeting collections numbers/targets (monthly/ quarterly/ yearly)
- Customer and Country/Regional FD Relationship Management through email fax and conference calls.
- Dispute Balancing related to invoice cash and collection issues
- Lead and participate in conference calls with Country / Regional Financial Managers.
- Participate in governance meetings at country / region level. And ensure right collaboration with the team members accurately to meet the deliverables and motivate & help them to develop the process standards
- Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects)
- Timely and effective communication with internal departments for issue resolution
- Should have understanding on All outcomebased reports should able to drive daily and weekly cash and Collections target
- Person should have good understanding on some key critical metrics like Days to Collect collection efficiency Un allocated cash and Un applied cash
Qualifications :
Qualifications
- Min Graduation with 1012 years experience in Collection / AR processes with good Accounting & finance background preferably B2B SaaS Consulting or services.
- Teamoriented proactive thinker with excellent leadership analytical and problemsolving skills.
- Skilled communicator with exceptional organisational interpersonal and customer service skills.
- Must be comfortable working in Rotational shifts.
- Should thrive in a rapidpaced and dynamic business environment with a willingness to travel as necessary.
- Excellent computer skills with proficiency in spreadsheet software applications
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime