Customer QA Assistant Engineer
Customer QA Assistant Engineer
Posted on :
01-02-2025
Employer Active
1 Vacancy
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Job Description
Objectives of the position:
This role involves Customer Quality Support for our company s product distribution addressing customer feedback and product quality requirements/issues. The person in this position will be responsible for handling customer feedback or requirements such as complaints test data and other technical information as requested. This includes necessary communication with all stakeholders (Customer Supplier Customer Service Production Planning Supplier Management Logistics).
Knowledge in cable testing or Electrical & Electronic (E&E) product testing along with an understanding of technical specifications will be required to comprehend customer complaints (both technical and logistical) and provide appropriate advice for resolution.
Key Responsibilities:
1. Manage Customer Complaint Processes:
Acknowledge the complaint
Update the complaint in SAP & Customer complaint log
Track the complaint & Close the complaint once actions are completed
Summarize complaints for monthly reporting (LOS & Qreporting)
Properly handle customers needs by providing accurate and timely information on inquiries related to cable standards test reports and complaint handling
2. Track Supplier Quality:
Conduct incoming inspections when required or prompted by customer complaints
Update results in the SAP system and release inspected lots according to the defined usage decision
Generate Supplier Corrective Action Requests (CAR) and track corrective actions by liaising with the supplier
3. Compliance with Standards:
Familiarize with and comply with international cable testing standards and procedures
Contribute to achieving company and department KPIs through due diligence duty of care and personal accountability for quality assurance in all tasks
4. Liaise with Stakeholders:
Effectively close customer complaints by liaising with relevant stakeholders
5. Maintain Records:
Maintain records in SAP and other relevant records
6. Operate Laboratory Test Equipment:
Operate laboratory test equipment when required for the validation of complaints
7. Assist with Customer Technical Enquiries:
Assist with product test reports RoHS REACH and CE inquiries
8. General Assistance:
Assist in other daytoday activities related to the QA department as assigned by your superior
Skills & Qualification:
Min. Diploma in Engineering (Electronics / Electrical) or equivalent
Min. 1 year of experience in electrical / electronic product testing and qualification
Knowledge in ISO 9001: 2015 QMS standard will be added advantage
To be able to operate lab equipment (calliper visual scope resistance checker High voltage tester).
Prior experience in SAP system is required for this role.
Knowledge of cable product testing is an added advantage
Good customer handling skills and able to communicate to all levels in the organization
Proficient in Microsoft Words Excel & Power point
Addresses present issues immediately and independently
Possess selfconfident and willing to share opinions and expertise in discussions
Anticipate potential problems and takes action to avoid crisis
Provide support to colleague in the Department and work as a team to achieve Department goals and targets
Mon to Fri 8.30am to 5.30pm
Customer QA Assistant Engineer
Education
Degree / diploma
Employment Type
Full Time
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