IT Support Engineer
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1-3years
8000 - 10000
1 Vacancy
Job Description
Technical Skills
1. Operating Systems & Platforms
Windows & MacOS: Proficiency in installation configuration troubleshooting and maintenance of Windows operating systems Software and Printer installation
Linux: Familiarity with basic Linux and troubleshooting
Mobile OS Support: Understanding of iOS and Android for mobile device management (MDM) and basic troubleshooting.
Knowledge about O365 especially to troubleshoot office application 2FA Config Email config and troubleshoot (Computer and mobile)
2. Security Basics
Knowledge of antivirus software endpoint protection and security policies.
Control access Management
Asset Management track and record asset inventory details
3. ITSM Knowledge
To handle requests incidents and change requests
Basic understanding of responding to security incidents or breaches.
4. Networking Basics
TCP/IP DNS DHCP: Knowledge of networking protocols IP addressing and DNS/DHCP configurations.
Understanding VPN setups and remote support tools.
Firewall & Router Configuration: Basic experience with configuring and troubleshooting routers firewalls access points NAS Drive and switches etc...
5. Hardware Knowledge
Computer Hardware Components: Ability to troubleshoot repair and upgrade hardware like CPUs RAM and storage devices.
Setting up and troubleshooting printers scanners computers and other peripherals.
Requirements
NonTechnical Skills
Communication: Ability to clearly communicate solutions and instructions to users.
Time Management: Prioritizing tasks and managing time effectively especially when handling multiple tickets.
Customer Service Orientation: A serviceoriented attitude to provide a positive user experience.
ITIL Foundation Microsoft 365 Certified CompTIA A are preferred
Language to me known: Fluency in English and native Language (Arabic).
Relevant University degree in IT or Computer Science.
Experience: 1 to 2 years of experience in IT Support
Employment Type
Full Time
