Risk Application Support Engineer
Risk Application Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Responsibilities:
- Work within the Bank System support team to provide proactive timely effective and efficient support to the application
- Supporting during business hours and 24x7 oncall support
- Provide Level 2 support on user query/requirement and production issue raised
- Investigate production issues respond based on production defect severity SLAs
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Follow up on defect and incident closure and meet incident closure KPI
- Make sure system availability as per respective agreed SLA
- Ensure daily end of day execution for supported applications complete successfully
- Perform annual Disaster Recovery (DR) exercise for supported applications
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Ensure application incident & task documentation is properly updated for each production release
- Enthusiastic hardworking proactive and goaloriented with excellent communication and presentation skills demonstrated professionalism and attention to detail
- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc.
Job Requirements:
- At least 5years of hands on application support experience in the banking industry
- Strong analytical and good problemsolving skills.
- Ability to work in a fastpaced and teamoriented environment.
- Experience in working with some of these technical platforms or programming languages SQL MS Windows Unix/Linux Oracle Microsoft IIS MS SQL Server Oracle Java ControlM and Scripting
- Knowledge in Risk domain primarily on operational Risk P & L Enterprise Risk SAS Applications.
- Good understanding of ITIL 4 methodology
Contract Term:Permanent
Employment Type
Full Time
