Reception Team Leader
Reception Team Leader
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Job Description
Job Title: Reception Team Leader
Location: British Medical Association London
Hours: Monday to Friday 45 hours per week / 9 hours per day shifts will vary between 07.30 and 18.30
Rate of Pay: 33000 per annum
Reporting to: Operations Manager
Overview:
An exciting opportunity has arisen at Anchor Group Services for a motivated and professional Reception Team Leader to join the team on our prestigious contract with the British Medical Association (BMA).
We are looking for an experienced leader who can provide handson supervision and ensure an efficient firstclass service is offered to internal and external clients ensuring the smooth operation of the reception desk and motivating the team to excel.
Duties include:
- Promoting and supporting a firstclass professional reception service.
- Ensuring team adherence to uniform and procedural standards.
- Liaising with the Front of House Manager regarding improvements to the reception area and operations.
- Handling internal/external client issues and escalating when required.
- Conducting administrative tasks and generating reports.
- Assisting the Front of House Manager with the weekly rota.
- Leading meetings with hosts/organisers to cover all details of functions.
- Maintaining cleanliness and organisation of the reception area.
- Developing the team through empowerment support and continuous training.
Client Service and Visitor Experience:
- Managing internal and external bookings and liaising with various departments on conference requirements.
- Delivering a 5star service and warm welcome to all visitors.
- Monitoring customer feedback and producing appropriate action plans.
- Ensuring the reception desk is manned at all times and provides a welcoming clean safe and secure environment.
- Supporting building management with adhoc duties as required.
Requirements
- Minimum 1years experience leading a team in a corporate environment or in a 5star hotel.
- Excellent customer care skills.
- Experience in developing a strong sense of community and engaging with clients.
- Immaculately groomed with a professional appearance.
- Polite tactful diplomatic and patient.
- Organised efficient and able to work under pressure.
- Excellent verbal and written communication skills.
- IT literate in MS Office Suite (Word Excel Outlook).
- Reliable and Punctual
- High level of enthusiasm and passion
Benefits
- Access to a range of nationally recognised courses to help further your career via the Anchor Academy
- Access to SIA TopUp and First Aid training at discounted rates with financial support available Auto Enrolment Pension (if earnings reach the minimum requirement for autoenrolment)
- Auto Enrolment Pension
- Wagestream access to pay as you earn it
- Cycle to Work Scheme Available
- Full uniform provided
- Free Employee Assistance Programme 24/7 including access to counselling
- Hospital Saturday Fund
- Reward and Recognition awards
What s Next
If you would like to be considered for this position APPLY NOW and we will be in touch.
Other companies may call this role: Reception Manager Guest Services Manager Front Office Team Leader Reception Supervisor
Within commuting distance of: Islington Camden Town Marylebone Paddington Dalston Whitechapel Canary Wharf
Minimum 1-years experience leading a team in a corporate environment or in a 5-star hotel. Excellent customer care skills. Experience in developing a strong sense of community and engaging with clients. Immaculately groomed with a professional appearance. Polite, tactful, diplomatic, and patient. Organised, efficient, and able to work under pressure. Excellent verbal and written communication skills. IT literate in MS Office Suite (Word, Excel, Outlook). Reliable and Punctual High level of enthusiasm and passion
Employment Type
Full Time
