Soft Services Supervisor
Soft Services Supervisor
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1-3years
14 - 14
1 Vacancy
Job Description
Job Role: Soft Services Supervisor
Working Hours: Wednesday to Saturday 9am 6pm 36 hours per week (9hour shifts)
Pay: 14.90 per hour
Location: Milton Keynes MK9 3ES
Reporting to: Operations Manager
Overview
An exciting opportunity has arisen at Anchor Group Services for a Soft Services Supervisor to join our established team based at one of the UK s leading shopping centres.
Based in the multistory car park the supervisor will lead a team of multiskilled operatives to ensure that the car park operates smoothly and cleaning maintenance and parking service standards are maintained to a high standard.
Duties include:
- Supervision of car park operatives to ensure daily cleaning tasks are completed to the required standard
- Reporting of faults and maintenance issues via the Anchor Helpdesk
- Supporting the HQ management team in planning the shift rota
- Conducting periodic inspections and car park audits
- Communicating effectively with the Regional Manager ensuring information is accurately shared with regards to the employees and specific customer requests
- Utilise the Timegate system to record shift attendance accurately manage schedules and ensure upto date reporting full training will be provided.
- Ensuring the company and brand image is maintained to a high standard
- Ensure customer complaints and/or incidents are documented reported acknowledged reviewed and closed within set timeframes
Requirements
- Full 5year employment checkable history
- Computer literacy with knowledge of MS Office 365. Knowledge of Timegate software would also be an advantage however full training will be provided
- Prior experience supervising/managing a team
- Appropriate literacy and numeracy skills
- Customer Service experience and confidence to handle conflict in a correct manner
- Flexible to meet the job requirements
- Excellent communication skills both written and verbal
- Smart appearance and be wellgroomed
- Reliable and punctual
- High level of enthusiasm and passion
- Ability to work in a fastmoving environment
Benefits
- Access to a range of nationally recognised courses to help further your career via the Anchor Academy
- Access to SIA TopUp and First Aid training at discounted rates with financial support available Auto Enrolment Pension (if earnings reach the minimum requirement for autoenrolment)
- Auto Enrolment Pension
- Wagestream access to pay as you earn it
- Cycle to Work Scheme Available
- Full uniform provided
- Free Employee Assistance Programme 24/7 including access to counselling
- Hospital Saturday Fund
If you would like to be considered for this position APPLY NOW and we will be in touch.
Other companies may call this role: Soft Services Manager Cleaning Supervisor Security Supervisor Car Park Supervisor Parking Supervisor Parking Management Operations Management Shopping Centre Supervisor
Within commuting distance of: Bletchley Bedford Northampton Luton Buckingham Bicester Aylesbury Brackley Letchworth Garden City Daventry
Full 5-year employment checkable history Computer literacy with knowledge of MS Office 365. Knowledge of Timegate software would also be an advantage however full training will be provided Prior experience supervising/managing a team Appropriate literacy and numeracy skills Customer Service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment
Employment Type
Full Time
