Technical Support Officer
Technical Support Officer
Posted on :
29-01-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Technical Support Officer
Company Description: We are seeking a Technical Support Officer to join our team and provide outstanding support to our customers. The ideal candidate is a motivated problem solver who is passionate about providing exceptional Technical customer service.
Responsibilities:
- Respond to customer inquiries and resolve issues promptly via phone email or chat
- Maintain a positive empathetic and professional attitude toward customers at all times
- Identify and assess customers needs and provide appropriate solutions or alternatives
- Keep accurate records of customer interactions transactions comments and complaints
Candidate Profile Required:
- Proven customer support experience or experience as a client service representative in IT Processes.
- Engineering Graduates preferred (B.Tech/BE/BCA)
- Strong phone contact handling and IT skills and active listening
- Excellent communication and presentation skills
- Ability to multitask prioritize and manage time effectively
Employment Type
Full Time
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