German Speaking VIP Account Executive
German Speaking VIP Account Executive
Posted on :
17-01-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Build and maintain strong personalized relationships with highvalue players from the Germanspeaking market ensuring their loyalty and satisfaction.
- Act as the primary contact for VIP players addressing their queries concerns and requests with professionalism and efficiency.
- Offer tailored support including assistance with deposits withdrawals payment issues and overall gaming experience.
- Understand VIP player preferences to deliver customized promotions bonuses and incentives that drive engagement and player value.
- Monitor and analyze player activity to identify trends opportunities and strategies for improving player retention and maximizing value.
- Collaborate with the marketing team to design targeted campaigns and exclusive offers for VIP players in your region.
- Stay informed about the latest game features promotions and updates to provide relevant information to VIP players.
- Resolve player complaints and disputes promptly ensuring fair outcomes and positive experiences.
- Regularly report on VIP player performance trends and recommendations for enhancement to management.
Requirements:
- A bachelors degree in a relevant field or equivalent experience in a similar role.
- Proven expertise in the iGaming industry particularly in VIP account management.
- Indepth knowledge of the German iGaming market and its player preferences.
- Native or fluent in German with excellent proficiency in English.
- Exceptional communication and interpersonal skills with a focus on delivering outstanding customer experiences.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Skilled in using CRM tools and other relevant software for player management.
- Capable of working independently and collaborating effectively in a team.
- Flexibility to work shifts including evenings and weekends with the option to work from home during weekend and latenight hours.
- Strong problemsolving skills and the ability to remain calm and professional under pressure.
Employment Type
Full Time
Key Skills
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