Customer Support Specialist
Customer Support Specialist
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Job Description
Location: Greece Athens
Working model: remotely within Greece
Role Overview: We are seeking a dedicated Customer Support Specialist fluent in Portuguese and English to join our dynamic team at Japan Tobacco International in Athens. As a Customer Support Specialist you will be the first point of contact for our Polishspeaking customers providing exceptional service and resolving inquiries via phone email and chat.
Key Responsibilities:
- Handle inbound customer inquiries and issues in a professional and timely manner.
- Ensure customer satisfaction through effective communication and problemsolving skills.
- Document all interactions accurately in the CRM system.
- Collaborate with other departments to escalate and resolve complex issues.
- Meet individual and team performance targets.
Schedule: Monday to Sunday 09:0023:00 (Shift rotation applies)
Compensation:
- Monthly gross salary: 1100 EUR
- Monthly Performance Bonus: 110 EUR
Benefits:
- Health care benefits and various discounts
- Comprehensive training by certified instructors
- Opportunities for professional growth and development
- Participation in special events and community initiatives
- Free online Greek language courses
- Stateoftheart working environment with relaxing break areas
- Employment at a Great Place to WorkCertified Company that values diversity
Requirements:
- Native proficiency in Portuguese and fluent in English (C1 level or higher)
- EU citizenship Fullpurpose or Specificpurpose work permit card or Certificate of Protection (refugees)
Hiring Process:
- Initial review of applications
- Language proficiency online tests
- Clients interview
Start date: 27.01.2025
Employment Type
Full Time
