Customer Service Advisor
Customer Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Customer Service Advisor
Company: Hoxton Wealth
Location: London UK
Contract Details: Fulltime permanent
Hoxton Wealth is a leading financial services company based in London UK. We are dedicated to providing our clients with exceptional financial planning and investment management services. As we continue to grow we are seeking a highly motivated and customeroriented individual to join our team as a Customer Service Advisor.
As a Customer Service Advisor you will be the face of our company and the first point of contact for our clients. Your main responsibility will be to provide excellent customer service and support to our clients ensuring their needs are met and their expectations are exceeded. This is a fulltime permanent position based in our London office.
Key Responsibilities:
Act as the first point of contact for clients providing exceptional customer service and support via phone email and inperson interactions
Build and maintain strong relationships with clients understanding their needs and providing tailored solutions
Handle client inquiries complaints and requests in a timely and professional manner
Assist clients with account openings transfers and other administrative tasks
Collaborate with other team members to ensure a seamless and efficient customer experience
Keep uptodate with industry knowledge and company products and services to provide accurate and relevant information to clients
Identify opportunities to improve processes and procedures to enhance the overall customer experience
Adhere to company policies and procedures as well as regulatory requirements
Qualifications and Skills:
Previous experience in a customer service role preferably in the financial services industry
Excellent communication and interpersonal skills
Strong problemsolving and decisionmaking abilities
Ability to work well under pressure and handle multiple tasks simultaneously
Proficient in Microsoft Office and CRM software
Knowledge of financial products and services is a plus
A positive attitude and a passion for delivering exceptional customer service
High attention to detail and accuracy
Ability to work independently and as part of a team
Flexibility to work occasional evenings or weekends if needed
Why Work for Hoxton Wealth:
At Hoxton Wealth we value our employees and strive to create a positive and inclusive work environment. As a Customer Service Advisor you will have the opportunity to work with a dynamic and diverse team and make a real impact on our clients lives. We offer competitive salary and benefits as well as ongoing training and development opportunities to help you grow in your career.
If you are a customerfocused individual with a passion for the financial services industry we want to hear from you! Apply now to join our team as a Customer Service Advisor at Hoxton Wealth in London UK.
Employment Type
Full Time
