Technical Support Engineer for BigTech

Location: Lisbon Tejo Portugal
Contract Type: Temporary (with potential for renewal/permanency)

Joining Deadline: 11/04/2025

Shift: Monday to Friday 08:00 AM 06:00 PM (40 hours/week)

About the Project:

Join a global leader in technology innovation an American tech giant at the forefront of cloud computing intelligent edge technology and digital transformation. Their groundbreaking work in computer software consumer electronics and enterprise services shapes the future of productivity for businesses and individuals alike.

In this role you will be pivotal in delivering worldclass technical support to our enterprise clients ensuring their systems operate at peak performance. This is your chance to grow within a company that pushes boundaries and leads the industry in every aspect of technology.

Your Role & Responsibilities:

As a Technical Support Engineer you will be responsible for managing complex technical issues that affect our enterprise clients. Youll ensure a smooth and effective resolution process and become a trusted advisor to clients by troubleshooting problemsolving and proactively preventing escalations.

Key Responsibilities:

• Take ownership of technical cases and escalations ensuring prompt and efficient resolution.

• Provide expertlevel support to enterprise customers partners and internal engineering teams ensuring the highest levels of customer satisfaction.

• Engage in problem identification investigation and resolution via phone and webbased channels.

• Collaborate with crossfunctional teams including engineering and management to escalate and resolve more complex technical challenges.

• Research and diagnose technical issues utilizing your expertise in Active Directory Office 365 DNS and networking protocols.

• Maintain documentation of technical issues research findings and solutions ensuring all actions comply with Service Level Agreements (SLAs).

• Provide proactive solutions to customer concerns ensuring expectations are managed and service standards are exceeded.

What You Will Specialize In:

• Office 365 especially Exchange Online and Directory Synchronization tools (DirSync AD Connect)

• Networking fundamentals (Protocols DNS management troubleshooting PowerShell)

• Active Directory (FSMO roles Domain Trusts Sites & Services)

What We Are Looking For:

Were seeking passionate engineers who thrive in dynamic environments and enjoy solving tough realtime issues. If youre someone who has a growth mindset and is committed to providing excellent customer service in challenging situations this is the role for you!

Technical Skills Required:

• Strong experience with Office 365 particularly Exchange Online in an enterprise environment.

• Solid understanding of networking protocols authentication (Kerberos NTLM) and PowerShell.

• Expertise in Active Directory including FSMO roles Domains & Trusts Sites & Services.

• Experience working with DNS (record creation management troubleshooting).

• Ability to analyze network captures.

• Familiarity with Office 365 Directory Synchronization tools (DirSync AD Connect).

Soft Skills & Qualities:

• Fluency in Italian and English
  Growth mindset with a passion for solving complex technical challenges.

• Strong communication skills both technical and customerfacing.

• High attention to detail ensuring that every aspect of the customer experience is handled with care.

• Strong problemsolving skills and a proactive approach to customer satisfaction.

• Ability to collaborate in highpressure environments and manage multiple cases simultaneously.

Why Join Us

This isnt just another job its an opportunity to shape your career with a leader in the tech industry. Here your potential is unlimited and we are dedicated to fostering your growth every step of the way.

Compensation & Benefits:

• Competitive salary starting at 1300.84/month (gross) including room allowance base salary Christmas & holiday bonuses and meal allowance.

• Enhanced compensation option: 1417.50/month including all allowances plus a shift allowance (without room).

• Private health insurance coverage.

• Meal card.

• Holiday bonuses.

Relocation Assistance:

• Free airport pickup and support with your registration in Portugal.

• Reimbursement for your initial flight expenses.

• Yearly complimentary twoway flight back to your home country (within the EU).

• Comfortable fully furnished shared accommodation for the first 14 months.

• Free Portuguese lessons sports activities cooking lessons and more!

Living in Lisbon:

Lisbon is an exciting city known for its vibrant culture beautiful architecture and thriving tech scene. With an excellent worklife balance and a welcoming environment Lisbon is the perfect city to take the next step in your career.

Additional Notes:

• 1month trial period to ensure mutual fit.

• Temporary contract with opportunities for renewal and eventual permanency.

• All accommodation costs are covered by the company (utilities included).

Hiring Process:

1. Application review by the client.

2. Online language proficiency tests.

3. Interview with the client (including technical discussion).

If youre excited to grow in a fastpaced cuttingedge environment apply now and take your career to new heights with a global technology leader! We are looking for driven customeroriented individuals who want to make a lasting impact. Dont miss this opportunity!