Client Services Administrator
Client Services Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Nexgen Group are a marketleading provider of professional Cleaning and Grounds Maintenance Services to the Social Housing sector.
We are seeking a fulltime Administrator to support our fastgrowing Client Services function in West Byfleet. This team sit between our Operational Delivery teams and Client Partners to deliver consistently good customer experiences.
Main Responsibilities
- Acting as the first point of call for client service enquiries and work requests including but not limited to bulk waste collections ad hoc work and subcontracted work.
- Managing inbound client communications for a client contract grouping categorising and logging enquiries using the CRM software package
- Ensuring client satisfaction with the handling of servicerelated issues including: managing client complaints escalating client issues to Client Account management and Operations management
- Working in conjunction with the scheduling and dispatch team Operations Managers other internal resources and external service providers to coordinate delivery of ad hoc work requests
- Managing relationships with subcontractors to ensure delivery of services
What are we looking for
- Customer Service experience
- Administrative experience
- High level of computer literacy including Office 365
- Excellent communication skills (both verbal and written)
- Good organisational skills
- Experience of using CRM software (or similar)
Employment Type
Full Time
