Virtual Assistant - Customer Support
Virtual Assistant - Customer Support
Posted on :
24-01-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Job Description: Virtual Assistant Customer Support
Position Overview
We are seeking a proactive empathetic and resourceful Virtual Assistant for Customer Support to join our team. In this role you will provide topnotch assistance to our customers by addressing their inquiries resolving their concerns and ensuring an exceptional customer experience. This position requires excellent communication skills problemsolving abilities and the ability to work in a remote environment effectively.
Key Responsibilities
1) Customer Assistance
Respond to customer queries via email chat and/or phone promptly and professionally.
Provide accurate information about products/services pricing policies and procedures.
Guide customers through troubleshooting steps or processes.
3) Issue Resolution
Identify research and resolve customer issues in a timely and effective manner.
Escalate complex issues to the appropriate department when necessary.
Follow up with customers to ensure their concerns are resolved to their satisfaction.
3) Administrative Support
Maintain detailed records of customer interactions and transactions.
Update and manage customer profiles in the CRM system.
Prepare reports on customer feedback recurring issues and potential areas for improvement.
4) Proactive Engagement
Monitor customer feedback and suggest ways to improve products
Why Join Us
Work with a globally recognized company leading the way in restaurant technology.
Enjoy the flexibility of remote work.
Collaborate with a passionate and innovative team.
Opportunities for career growth in a fastpaced dynamic environment.
We re excited to see how your unique skills and ideas can add value to our team.
Apply now and show us how you think differently!
Application Process for Virtual Assistant Customer Support
Please send the following to hr@orderific.com:
- Updated CV/Resume
- Selfrecorded video (via Loom.com) (maximum 3 minutes):
- Introduce yourself.
- Share an example of how you successfully handled a challenging customer support situation.
- Introduce yourself.
We look forward to reviewing your application!
Employment Type
Full Time
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